Shipping Manager

Shipping Manager

Job Purpose:

The Shipping Manager is responsible for the management of the picking, packing and replenishment processes for an assigned shift. This position will be responsible for developing and maintaining internal and external partnerships/controls and driving team development with the other three managers comprising cohesive 24/7 coverage during our peak season from June through September. Off peak we will operate in a co-manager 16/5 coverage. This position will also coordinate case level stock transfers from our Washington facility.

We are seeking a dynamic, hard-working professional with a strong focus on customer service and a desire to work for a fast-paced, entrepreneurial organization. In addition to exceptional leadership and analytical skills, you must have a “roll-up your sleeves” attitude. 

Major Accountabilities/Essential Duties

Responsibilities:

• Oversee picking, packing, and replenishment operations at all levels
• Oversee fulfillment operations in alignment with organizational goals
• Direct the effective delivery of customer orders, while strategically working with other departments to maximize productivity and speed of orders to customers
• Communicate with Call Center and other corporate personnel using email, teams, and Jira to answer customer inquiries/problems
• Develop reliable metrics for production and on time deliveries, while ensuring strategic capacity planning
• Work with Director to find solutions to manage business activities on assigned shift
• Supervise the Fulfillment Operations team to support business needs, while working closely with key leadership and external vendors
• Prepare financial budgets and present proposals for capital and operational expenditures to senior executives
• Research and recommend new products
• Lead efforts to improve Fulfillment processes on assigned shift and as part of a process improvement team comprised of all department managers 
  
  

Requirements:

• Bachelor's degree preferred or equivalent manufacturing/production management/supervisory work experience.
• 2 years of experience in a Distribution or Manufacturing environment in a management role preferred.
• The candidate should be production oriented and have a proven track record of punctuality, minimal absenteeism and proven ability to work with minimal direct supervision.
• Candidate should be self-motivated and should have strong organizational and interpersonal skills, high attention to detail and a very high focus on accuracy.
• Must be proficient in Microsoft Excel, Word and Outlook.
• Strong leadership presence with high motivation to meet personal, team and corporate goals.
• Ability to research and quickly resolve technical issues.
• Demonstrated ability to provide excellent customer service.
• Experience designing and leading Fulfillment resources, budgets and return on investment analysis.
• Experience managing hundreds of team members during peak business season.
• Experience with working in an agile environment
• Must be proficient in English in order to be considered for this position. Bilingual skills a plus.
  
  

Physical Demands

• Frequently go up and down ladders safely while carrying products. 
• Frequently lift, push, pull and carry up to 60 pounds.
• Frequently bend, stoop, kneel and reach above head throughout work shift.
• Must be able to distinguish color. 
  
  

Work Environment 
Warehouse / Production environment 
Benefits & Perks 
We offer Medical, Dental, Vision, 401K, Team Member Merchandise Discounts, Athletic Club Membership Discounts, and More!

About Sports Endeavors 
A family-owned company since 1984, Sports Endeavors is made up of players, coaches and passionate fans. Together, we help people pursue their passion for sport by delivering unrivaled service and selection, expert advice and stories of inspiration. Our brands include: Soccer.com, World Soccer Shop and 431 Sports.  

Headquartered in Hillsborough, NC, and with our Customer Fulfillment Center located in Mebane, NC, the "home field" for Sports Endeavors, LLC is North Carolina's vibrant Triangle region that’s also home to Chapel Hill, Durham, and Raleigh. We are proud to foster a collaborative and creative workplace, with a culture based on integrity and respect. 

Sports Endeavors shares our success, giving back at both the local and global levels. Sports Endeavors and its team members support Relay for Life, Race for the Cure, United Way and other non-profit organizations and events. Our Passback Program collects used but still usable gear from customers and then distributes it to teams who are not able to afford even the most basic sports equipment. To date, we have collected and redistributed over 1,000,000 pieces of equipment to organizations around the world.