What are the responsibilities and job description for the Customer Service Representative position at SPG - Specialty Program Group?
About Specialty Program Group
Specialty Program Group (SPG) is the wholesale & MGA division of HUB International. SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under discrete brands (portfolio companies).
About Global Marine
We are dedicated to providing insurance coverage to the boating community, focusing on yacht, boat and marine insurance. Global Marine began offering boat insurance in 1989 and is now one of North America’s leading marine insurance agencies. Headquartered in Traverse City, Michigan, our clients appreciate our depth of experience, special relationships with carriers, and enthusiasm for boating.
About the Role: Recreational Marine Customer Service Representative
The Recreational Marine Customer Service Representative oversees the servicing of policies for Global Marine Insurance clients.
Responsibilities
Managing Inbound Calls
Upon notification from Accounting that an account is past due, contact the insured via email for payment.
Other Administrative Tasks Include But Not Limited To
Perform other job duties as they may be assigned including but not limited to processing renewals, scanning data into Navigator, answering client questions regarding coverage, answering phones in the service queue etc.
Requirements
The formal education and experience for a Customer Service Representative can vary. However, the following are commonly required for this position:
Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $18-$20/hour and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.
#SPG
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Specialty Program Group (SPG) is the wholesale & MGA division of HUB International. SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under discrete brands (portfolio companies).
About Global Marine
We are dedicated to providing insurance coverage to the boating community, focusing on yacht, boat and marine insurance. Global Marine began offering boat insurance in 1989 and is now one of North America’s leading marine insurance agencies. Headquartered in Traverse City, Michigan, our clients appreciate our depth of experience, special relationships with carriers, and enthusiasm for boating.
About the Role: Recreational Marine Customer Service Representative
The Recreational Marine Customer Service Representative oversees the servicing of policies for Global Marine Insurance clients.
Responsibilities
Managing Inbound Calls
- Receive inbound calls including transferred calls from current clients/brokers
- Place outbound follow-up calls for various reasons or documents
- Answer questions about the product details, the company, and issues with account for the clients/brokers.
- Assist clients/brokers with any technical issues experienced with website and escalate any issues to management appropriately.
- Perform account maintenance activities
- Meet Quality Assurance Requirements and other key performance metrics.
- Request and process all endorsements, diary information, follow up if necessary, answer questions/concerns.
- Process renewals/new business
Upon notification from Accounting that an account is past due, contact the insured via email for payment.
Other Administrative Tasks Include But Not Limited To
Perform other job duties as they may be assigned including but not limited to processing renewals, scanning data into Navigator, answering client questions regarding coverage, answering phones in the service queue etc.
Requirements
The formal education and experience for a Customer Service Representative can vary. However, the following are commonly required for this position:
- Demonstrated strong decision-making ability
- Excellent communication skills, both verbal and written
- Strong phone etiquette
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Flexibility with daily tasks
- Fast and accurate typing skills
- Goal oriented
- Ability to learn and navigate new software quickly
- Strong ability to organize and prioritize
- Excellent listening skills and the ability to ask probing questions, understand concern, and overcome objections
- Must possess a professional and friendly attitude and be able to quickly develop a rapport with clients/brokers over the phone
- 3 years customer experience
- P & C License required for this position
Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $18-$20/hour and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.
#SPG
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Salary : $18 - $20
