What are the responsibilities and job description for the Customer Service Representative position at Parshall Companies?
At Parshall, we’re on a mission to deliver excellence across Michigan and greater - through our Tree, Lawn, and Pest Control services. We’re professionals in our industry who lead with expertise, integrity, and a commitment to customer service. Our team takes pride in setting the standard for quality and professionalism, ensuring every client experience reflects our drive for excellence.
As a growing, people-first organization, we’re looking for a Customer Service Representative (CSR) who thrives on helping others and enjoys being part of a dynamic, growing, and supportive team.
Position Overview
The Customer Service Representative is the first point of contact for customers reaching out to Parshall. This role handles inbound phone and email activity, assists with scheduling appointments for our sales team, manages customer accounts across multiple software platforms, and contributes to inbound sales opportunities by understanding customer needs and recommending services.
You’ll play a critical role in ensuring a positive, professional experience for every customer—from the first inquiry through service delivery.
Key Responsibilities
• Answer inbound calls, emails, and online inquiries for all divisions.
• Schedule estimates and appointments for Sales Representatives.
• Address customer questions, resolve issues, and provide detailed service information.
• Identify customer needs and recommend additional or complementary services (cross-sell and upsell).
• Use Parshall’s CRM, industry-specific softwares, Google Workspace, and more for accurate data entry and account management.
• Collaborate and connect with Sales, Scheduling, Operations, and Division Leaders to ensure seamless communication and service delivery.
• Assist with follow-ups, renewals, and satisfaction checks to promote long-term customer relationships.
Qualifications
• Previous experience in customer service, sales support, or a related administrative role.
• Strong communication skills (verbal and written) and a professional phone presence.
• Ability to multitask and manage priorities in a fast-paced environment.
• Familiarity with CRM or scheduling software (experience with service-based systems preferred).
• Understanding of sales principles, including upselling and cross-selling.
• A positive, proactive, and team-oriented attitude.
Preferred Attributes
• Comfort working within multi-division organizations or managing varied service types.
• Interest in growing within a career path at Parshall Companies.
Compensation
$18-23 per hour, based on experience, plus commission opportunities.
Benefits
Parshall offers a comprehensive benefits package designed to support the well-being and success of our team members. Our benefits reflect our commitment to being a destination where people can grow a career without ceilings.
• Health Insurance – with a generous company contribution toward premiums
• Dental Benefits – affordable coverage for preventative and restorative care
• Supplemental Insurance Options – available through Aflac
• Paid Time Off (PTO) – earned and available for personal, vacation, and sick time
• Paid Holidays – company-observed holidays throughout the year
• Retirement Plan with Company Match – supporting long-term financial growth
• Commission Opportunities – performance-based earning potential
• Career Growth Paths – structured advancement opportunities across divisions
How to Apply
Submit your resume and a brief introduction explaining why you’d be a great fit for this role to hr@parshallcompanies.com or call 877-250-2060.
Salary : $18 - $23
