What are the responsibilities and job description for the Customer Service Representative position at SPG - Specialty Program Group?
A path for every ambition.
At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.
We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.
Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.
Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.
Your ambition has a home here.
About Specialty Program Group
Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.
About Squaremouth
Squaremouth was launched in 2003 with the core goals of becoming the best workplace for its employees and the best place for customers to buy travel insurance. In 2014, we utilized our travel insurance expertise to develop and launch Tin Leg, a travel insurance brand with policies designed to address our customer’s most common and pressing travel concerns. Tin Leg quickly became one of the most popular travel insurance providers on squaremouth.com and continues to offer some of the most comprehensive products in the travel insurance market.
We’ve grown from a small team to a company of over 50 employees, gaining national and international recognition along the way as one of the best customer service teams and best places to work. Widely recognized for our company culture, we are proud of most recently being named one of the Best Workplaces in America in 2023 by Inc. Magazine!
Continuing to strive toward its goal of being one of the most innovative companies in the field, Squaremouth was acquired in April 2023 by Specialty Program Group (SPG), a leading operator of specialty insurance brokerages and underwriting facilities. Today, Squaremouth.com, and its multi-award winning customer service team, has helped over 3 million travelers save time and money to find the best travel insurance policy for their trip.
Job Summary
Our company is a leading provider of travel insurance solutions, committed to ensuring that travelers have peace of mind while exploring the world. We offer a range of comprehensive travel insurance policies designed to meet the diverse needs of our customers.
We are seeking a Remote Call Center Agent to join our team and assist consumers in choosing the right travel insurance policies. As a Call Center Agent, you will be responsible for providing exceptional customer service, answering inquiries, and guiding customers through the process of selecting the best insurance coverage for their travel plans. This is a remote position that requires excellent communication skills, attention to detail, and a passion for helping people.
Customer Service Representative Responsibilities
Online guided e-learning, mock calls, chats, frequent one-on-one and group video meetings to accompany self training.
Working Schedule
Initial training: 3-4 weeks in length and is scheduled 10:00 am -6:00pm ET Monday through Friday. Scheduled shift hours begin after the successful completion of initial training.
Operating hours: 8am to 10pm ET daily.
Multiple fixed schedule options available. Must be willing and able to work all shifts including nights, weekends and holidays.
What We Offer
Squaremouth is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance,FSA, HSA and 401(k) accounts, paid-time-off benefits, and an internet reimbursement. Ongoing training and professional development opportunities, and the opportunity to make a positive impact by helping customers make informed decisions about travel insurance.
Salary Transparency
Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $17/hr and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.
#SPG
What We Offer You
We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.
HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.
Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at HUBRecruiting@HUBInternational.com. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.
E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.
At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.
We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.
Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.
Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.
Your ambition has a home here.
About Specialty Program Group
Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.
About Squaremouth
Squaremouth was launched in 2003 with the core goals of becoming the best workplace for its employees and the best place for customers to buy travel insurance. In 2014, we utilized our travel insurance expertise to develop and launch Tin Leg, a travel insurance brand with policies designed to address our customer’s most common and pressing travel concerns. Tin Leg quickly became one of the most popular travel insurance providers on squaremouth.com and continues to offer some of the most comprehensive products in the travel insurance market.
We’ve grown from a small team to a company of over 50 employees, gaining national and international recognition along the way as one of the best customer service teams and best places to work. Widely recognized for our company culture, we are proud of most recently being named one of the Best Workplaces in America in 2023 by Inc. Magazine!
Continuing to strive toward its goal of being one of the most innovative companies in the field, Squaremouth was acquired in April 2023 by Specialty Program Group (SPG), a leading operator of specialty insurance brokerages and underwriting facilities. Today, Squaremouth.com, and its multi-award winning customer service team, has helped over 3 million travelers save time and money to find the best travel insurance policy for their trip.
Job Summary
Our company is a leading provider of travel insurance solutions, committed to ensuring that travelers have peace of mind while exploring the world. We offer a range of comprehensive travel insurance policies designed to meet the diverse needs of our customers.
We are seeking a Remote Call Center Agent to join our team and assist consumers in choosing the right travel insurance policies. As a Call Center Agent, you will be responsible for providing exceptional customer service, answering inquiries, and guiding customers through the process of selecting the best insurance coverage for their travel plans. This is a remote position that requires excellent communication skills, attention to detail, and a passion for helping people.
Customer Service Representative Responsibilities
- Engage with customers via phone, email, and chat to understand their travel insurance needs.
- Educate customers about our insurance products, including coverage options, benefits, and pricing.
- Assist customers in comparing different insurance plans to help them make informed decisions.
- Address customer concerns, questions, and objections in a professional and courteous manner.
- Collaborate with team members and other departments to resolve customer issues and ensure customer satisfaction.
- Stay updated on industry trends, product changes, and regulatory requirements related to travel insurance.
- Strong customer service and computer skills.
- Excellent written and oral communication.
- Attention to detail is imperative.
- Ability to work independently in a remote environment and manage time effectively.
- Remote/Work From Home experience preferred.
- Background verification must not inhibit ability to obtain insurance licenses.
- Candidates must have reliable internet/wifi - Internet connection speed-test required.
- Previous experience in a customer service or sales role, preferably in the insurance or travel industry.
- Strong active listening and problem-solving abilities.
- Willingness to undergo training and continuous learning to stay updated on product knowledge and industry changes.
- High school diploma or equivalent; additional education or certifications in customer service or insurance is advantageous.
Online guided e-learning, mock calls, chats, frequent one-on-one and group video meetings to accompany self training.
Working Schedule
Initial training: 3-4 weeks in length and is scheduled 10:00 am -6:00pm ET Monday through Friday. Scheduled shift hours begin after the successful completion of initial training.
Operating hours: 8am to 10pm ET daily.
Multiple fixed schedule options available. Must be willing and able to work all shifts including nights, weekends and holidays.
What We Offer
Squaremouth is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance,FSA, HSA and 401(k) accounts, paid-time-off benefits, and an internet reimbursement. Ongoing training and professional development opportunities, and the opportunity to make a positive impact by helping customers make informed decisions about travel insurance.
Salary Transparency
Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $17/hr and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.
#SPG
What We Offer You
We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.
- Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
- Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
- A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.
Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at HUBRecruiting@HUBInternational.com. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.
E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.
Salary : $17