Operations Supervisor

JOB DESCRIPTION

We are seeking a proven Operations Supervisor who is passionate about customer service and last mile delivery. Our operations Supervisor must have a proficient background in the last mile field, with the ability to oversee all delivery activity for a fast-growing company. The Operations Supervisor will work closely with the senior leadership team and report directly to the Operations Manager. We are an energetic company looking for a passionate individual to join our team.

Shift: Tuesday - Saturday 5am - 2pm

Responsibilities

• Oversee accurate and efficient loading of all vehicles for the delivery of retail home products to the end customer (last mile)
• Ensure all service providers are operating in compliance with TSA and CBP requirements
• Ensure service providers are performing to service expectations.
• Strategize labor to fit the needs of multiple facilities.
• Build positive trends in key metrics for fulfillment and last-mile delivery.
• Meet or exceed key metrics in cost for labor.
• Drive best practices for operational procedures.
• Manage facility maintenance and supply inventory for each warehouse.
• Handle progressive discipline for team members.
• Ensure compliance with the standard of work for warehouse managers and supervisors.
• Work with account management to tackle logistical challenges affecting clients.
• Collaborate with corporate operations, safety and human resources.
• Create processes for the following: Cargo claims; Property claims; Service Requests
• Communicate daily and weekly performance.
• Monitor weekly reports to ensure financial goals are being met
• Coordinate with customer service to ensure that all customers are satisfied
• Ensures all claims are charged back to the appropriate contract carrier
• Document damages, missing items or discrepancies which take place at load out
• Train and oversee local staff members.

Requirements

• Bachelor’s degree or equivalent related work experience
• 2 years of managerial/supervisory experience in the Last Mile, independent carrier business model.
• Experience with Microsoft Office and proficient in Excel.
• Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends.
• Experience in warehousing or Third-Party Logistics (3PL) a plus
• Solid understanding maintaining a safe work environment by monitoring and enforcing safety procedures across all departments.
• Strong problem-solving techniques and statistical analysis skills
• Entails standing, sitting or walking for lengthy periods of time
• Ability to work and perform in office and warehouse environments

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Last Mile Logistics: 4 years (Preferred)
• Supervising: 3 years (Preferred)

Ability to Relocate:

• East Hartford, CT 06108: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $55,000