Logistics Dispatcher - Onsite

On-Site Logistics Dispatcher

Location: Torrance, CA

Job Type: Full-Time, On-Site
Reports To: Logistics Manager West

Position Overview

We are seeking a proactive and experienced Logistics Dispatcher to handle driver dispatching and customer pick-ups in the Los Angeles/SoCal area out of our Torrence, CA facility. The logistics dispatcher is responsible for coordinating and scheduling drivers and trucks to ensure efficient and timely transportation of goods and services. This role is responsible for overseeing daily dispatch operations, ensuring optimal scheduling and routing, maintaining compliance with transportation regulations, and driving continuous improvement in logistics performance. The position plays a key role in supporting drivers, ensuring customer satisfaction, and maintaining compliance with company policies and DOT transportation regulations.

Key Responsibilities

Operational Oversight

• Oversee the scheduling and dispatching of drivers and shipments to ensure timely, efficient, and cost-effective transportation.
• Ensure drivers are adhering to company policies, safety protocols, and DOT regulations.
• Collaborate with warehouse, transportation, and customer service teams to align logistics operations with business goals.
• Handle incoming calls, service requests, and updates from customers or clients in a professional and timely manner.
• Coordinate with maintenance and operations teams to confirm all vehicles are in safe and optimal working condition.

Performance Monitoring & Reporting

• Track key performance indicators (KPIs) such as on-time delivery, route efficiency, and driver utilization.
• Analyze dispatch data to identify trends, inefficiencies, and opportunities for improvement.
• Prepare and present operational reports to senior management.
• Resolve delivery, routing, or scheduling issues quickly and efficiently to minimize downtime or delays.
• Maintain accurate and up-to-date records of routes, dispatch logs, fuel usage, and driver hours.

Problem Solving & Escalation

• Serve as the escalation point for complex dispatch issues, service failures, or compliance concerns.
• Coordinate responses to emergencies, delays, or disruptions, ensuring minimal impact on service levels.
• Implement corrective actions and preventive measures to improve reliability and customer satisfaction.

Technology & Compliance

• Ensure effective use of Transportation Management Systems (TMS), GPS tracking, and dispatching software.
• Maintain compliance with DOT, FMCSA, and company-specific transportation regulations.
• Support audits and documentation requirements related to fleet operations and driver hours.

Qualifications

Required

• High school diploma or equivalent.
• 1–2 years of experience in transportation dispatching, logistics coordination, Pick-up and delivery, or fleet operations.
• Proficiency with dispatching software, GPS tracking systems, and Microsoft Office Suite.
• Strong organizational, communication, and decision-making skills.

Preferred

• Experience managing dispatch operations in a high-volume logistics environment.
• Knowledge of DOT regulations, FMCSA rules, and transportation compliance standards.
• Bilingual (English/Mandarin or other languages) is a plus.

Core Competencies

• Leadership: Ability to handle assigned tasks and work toward operational excellence.
• Analytical Thinking: Use data to drive decisions and improve performance.
• Communication: Clear, professional interaction with internal teams and external partners.
• Adaptability: Thrive in a dynamic, fast-paced logistics environment.
• Customer Focus: Commitment to service quality and client satisfaction.

Job Types: Full-time, Part-time

Pay: $22.00 - $25.00 per hour

Experience:

• Logistics: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Spanish (Preferred)

Ability to Commute:

• Torrance, CA 90501 (Required)

Work Location: In person

Salary : $22 - $25