Night Auditor

Job Overview

Join our dynamic hospitality team as a Night Auditor, where you'll be the vital link between guest services and hotel operations during overnight hours. This energetic role offers an exciting opportunity to ensure seamless guest experiences, uphold hotel standards, and maintain operational excellence while working behind the scenes. As a Night Auditor, you'll combine hospitality expertise with attention to detail to deliver exceptional service during the quiet hours of the night, setting the tone for a memorable stay for our guests.

Duties

• Conduct nightly audits of guest accounts, ensuring accuracy and completeness using property management systems (PMS) such as OPERA or similar platforms.
• Prepare and review daily financial reports, including revenue summaries, occupancy reports, and cash handling documentation.
• Respond promptly to guest inquiries and requests via multi-line phone systems, providing excellent customer service and resolving issues efficiently.
• Handle check-ins and check-outs for late arrivals and early departures, maintaining smooth front desk operations during overnight shifts.
• Maintain security by monitoring CCTV surveillance, conducting safety inspections, and following hotel emergency procedures to ensure guest and staff safety.
• Assist with reservations management using hospitality reservation systems, updating booking details, and managing room allocations.
• Communicate effectively with day staff to ensure continuity of service and relay important information about guest needs or incidents.

Requirements

• Proven experience in hospitality management or front desk operations within a hotel or resort environment.
• Strong knowledge of property management systems (PMS), especially OPERA or equivalent platforms.
• Excellent customer service skills with a focus on problem-solving and client communication.
• Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively.
• Familiarity with hotel emergency procedures, guest relations, and security protocols.
• Exceptional phone etiquette skills and experience managing multi-line phone systems in a fast-paced setting.
• Ability to work independently during overnight hours while maintaining high energy levels and attention to detail.
• Previous resort experience is a plus, along with proficiency in handling guest services issues efficiently.

Embark on this rewarding journey where your dedication transforms overnight stays into exceptional experiences!

Pay: From $14.00 per hour

Work Location: In person

Benefits:

Salary : $14