What are the responsibilities and job description for the Front Desk Agent/Breakfast Attendant position at Spark by Hilton?
Join the team at Spark a Hilton Hotel dedicated to delivering exceptional guest experiences. We pride ourselves on creating memorable stays, and our Front Desk/breakfast Agents are the first point of contact, setting the tone for our guests' journeys.
The Role
We are seeking a polished, energetic, and experienced Full-Time Front Desk/breakfast Agent to join us for our morning shift (7:00 AM – 3:00 PM). This role is critical in ensuring smooth operations, high guest satisfaction, and a welcoming atmosphere.
Responsibilities
- Greet guests warmly with a friendly attitude, providing a positive first impression of the hotel.
- clean and re-stock breakfast items as needed.
- clean breakfast bar and kitchen after breakfast.
- Manage guest check-in and check-out procedures efficiently using multi-line phone systems and hotel management software.
- Handle guest inquiries, requests, and complaints with professionalism and a solution-oriented approach.
- Provide detailed information about hotel amenities, local attractions, and services to enhance guest experiences.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly.
- Maintain accurate records of guest interactions, reservations, and special requests to support seamless operations.
Skills
- Proven experience in hospitality management or hotel front desk operations.
- Excellent customer service skills with a friendly, approachable demeanor.
- Bilingual or multilingual abilities to serve diverse guests effectively.
- Strong communication skills with proper phone etiquette and proficiency in multi-line phone systems.
- Knowledge of hotel management systems and reservation software.
- Exceptional organizational skills with attention to detail in managing guest information and reservations. This role is ideal for energetic individuals passionate about hospitality who thrive in fast-paced environments and enjoy creating memorable guest experiences through excellent service and effective communication. Join us to be part of a vibrant team dedicated to hospitality excellence!
Pay: $14.00 - $14.50 per hour
Benefits:
- Employee discount
Work Location: In person
Benefits:
Employee Discounts, Vacation & Paid Time Off, Health InsuranceSalary : $14 - $15