Night Audit

Job Overview
Join our dynamic hospitality team as a Night Audit! This vital role combines the precision of accounting with the warmth of guest service, ensuring smooth overnight operations at our hotel or resort. As a Night Audit, you will be the first point of contact during the late hours, managing guest check-ins and check-outs, reconciling daily financial transactions, and maintaining the safety and security of the property. Your energetic approach will help create a welcoming environment for guests arriving or departing during nighttime hours, while your attention to detail ensures operational excellence. This paid position offers an exciting opportunity to showcase your hospitality management skills and contribute to memorable guest experiences around the clock.

Responsibilities

• Conduct nightly audits by reviewing daily financial transactions, ensuring accuracy in billing, reservations, and revenue reports.
• Manage front desk operations during overnight hours, including guest check-ins, check-outs, and providing exceptional guest services.
• Respond promptly to guest inquiries via phone or in person, demonstrating excellent phone etiquette and multi-line phone system proficiency.
• Maintain security protocols by monitoring CCTV surveillance and conducting safety checks throughout the property.
• Handle guest requests, resolve issues efficiently, and foster positive guest relations to enhance overall satisfaction.
• Prepare detailed shift reports documenting activities, incidents, and financial reconciliations for management review.
• Support hotel management with administrative tasks such as updating reservation records and assisting with special guest needs.

Qualifications

• Previous experience in hospitality management or hotel front desk operations is highly preferred.
• Strong knowledge of hotel management systems and multi-line phone systems.
• Excellent customer service skills with a friendly, professional demeanor.
• Bilingual or multilingual abilities are a plus to effectively communicate with diverse guests.
• Ability to work independently during night shifts while maintaining high energy levels and attention to detail.
• Familiarity with guest services procedures, hotel security protocols, and resort operations is advantageous.
• Exceptional communication skills including phone etiquette and guest relations expertise. Embark on a rewarding career where your enthusiasm for hospitality shines through! We’re dedicated to supporting your growth while providing an engaging environment that values your contributions around the clock.

Pay: $13.00 per hour

Benefits:

• Employee discount

Work Location: In person

Benefits:

Salary : $13