What are the responsibilities and job description for the Front Desk Manager position at Spark by Hilton?
Job Overview
We are seeking a dedicated and organized Front Desk Manager to oversee the daily operations of our front desk area. The Quality Inn in Lexington, VA is being converted into Hilton's newest brand, Spark by Hilton! This role is essential in creating a welcoming environment for our clients and ensuring that all administrative tasks are handled efficiently. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to manage multiple tasks simultaneously.
Duties
- Greet and assist clients as they arrive, providing exceptional customer service.
- Manage phone calls with professionalism, demonstrating strong phone etiquette..
- Maintain accurate filing systems and ensure all client records are up-to-date.
- Perform proofreading of documents to ensure accuracy and professionalism.
- Supervise front desk staff, providing training and support to maintain high standards of service.
- Handle inquiries and resolve issues in a timely manner to enhance client satisfaction.
Experience
- Proven experience as a Front Desk Manager or in a similar administrative role is preferred.
- Familiarity with hotel receptionist duties.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Excellent verbal and written communication skills are essential.
- Must be available to work any shift needed, shifts are 7am-3pm, 3pm-11pm, and night audit if needed 11pm-7am. Open availability is REQUIRED
Join our team as a Front Desk Manager where you can make a significant impact on our guest's experience while developing your career in a supportive environment.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- Employee discount
Experience:
- Hospitality: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Lexington, VA 24450 (Required)
Ability to Relocate:
- Lexington, VA 24450: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $19