Child Watch Lead

GENERAL PURPOSE Under the general guidance and direction of the Membership & Operations Supervisor, this position is responsible for leading a shift of daily operations in the child watch area. ESSENTIAL FUNCTIONS Under the direction of the Memberships & Operations Supervisor - assists in planning, coordinating and directing operational functions of the Child Watch Area. Ensures a clean and safe Child Watch area. Familiar with and enforces Utah Child Care Licensing rules and policies Leads Child Watch staff in caring for children and manages coverage and security. Interacts with children and parents to ensure child safety, quality service, and Child Watch reservations. Follows procedure when handling cash and performing transactions. Troubleshoots problems, enforces rules and regulations, and resolves customer concerns to ensure a safe, high-quality, pleasant recreational environment for patrons. Implements policies and procedures as needed. May be asked to assist with a variety of Recreation Center patron services, including memberships/passes/general admittance, child watch check-in and care, sports equipment check out, answering questions regarding programs, services, costs and general operating policies and procedures; monitors the general activities of patrons to ensure compliance with Recreation Center rules and regulations. Must be able to meet attendance and punctuality requirements for this position including working early mornings, nights, weekends, and/or holidays. Must abide by all city policies and procedures. Must establish and maintain effective working relationships with staff, volunteers, members, and guests. Will report to work well-groomed and in uniform following applicable dress codes. Must be able to perform the physical demands of the job, including lifting up to 50 pounds Applicants will be required to submit to a criminal and child care licensing background check and drug test. Performs other duties as assigned. POSITION QUALIFICATIONS Education and Experience: High school graduate or equivalent plus two years of increasing responsibilities in customer service, including one year of management and supervisory experience. Or any combination of experience and training that would likely provide the required knowledge and ability. Must be 18 years of age. Must possess or be able to obtain a Red Cross CPR Certification within 3 months of hire. Must possess or be able to obtain a food handlers permit. Necessary Knowledge, Skills, and Abilities: Leadership; ability to supervise and communicate effectively with subordinates and co-workers; develop a highly functioning team and continue the culture that is consistent with the department. Understanding of policies and procedures. Working knowledge of word processing and spreadsheet programs. Ability to represent the department in a professional manner to the general public. Conflict resolution skills. LANGUAGE SKILLS: Must be proficient in English. Proficiency in Spanish is desired and may qualify for additional bilingual pay. Special Requirements: Valid Utah Driver's License.