What are the responsibilities and job description for the Remote Customer Service Rep position at Spade Recruiting?
We are a specialized provider of life and supplemental benefits, trusted by over 40,000 labor unions and associations across North America. For more than 60 years, we’ve supported working families by offering insurance solutions tailored to their unique needs — and now, we’re expanding our team.
This is a remote position where you’ll play a key role in guiding members through their benefit options and helping them secure long-term financial protection.
Position Summary:
You’ll be working exclusively with union members who have requested coverage information — no cold calls or random outreach. Your role is to educate, inform, and help clients enroll in the programs that best suit their families.
Key Responsibilities:
Conduct scheduled phone or video consultations with union members
Provide clear explanations of available benefit options
Assist clients in completing their applications accurately
Maintain thorough records and ensure compliance standards are met
Participate in ongoing training and leadership development opportunities
What You’ll Need:
Strong verbal communication and interpersonal skills
A professional, client-first attitude
Basic computer literacy and comfort with video platforms
Ability to manage your own schedule and work independently
Prior customer service or consultative sales experience is a plus
Must be legally authorized to work in the U.S. or Canada
What You’ll Receive:
Weekly pay with performance-based bonuses
Full health benefits after 90 days
Flexible, remote work schedule
Paid training and advancement opportunities
Incentive trips to top destinations (Cancun, Las Vegas, Bahamas, etc.)
A supportive and mission-focused team culture
