What are the responsibilities and job description for the Customer Service Rep - Work From Home position at Spade Recruiting?
Empower Families. Redefine Your Career. Work Remotely.
Join a purpose-driven organization dedicated to supporting hardworking families across the U.S. and Canada. For over six decades, we’ve provided essential life and supplemental protection through exclusive partnerships with labor unions, associations, and community groups—earning the trust of those who keep our communities running.
As we expand our remote team, we're looking for motivated individuals who want more than just a job—they want a meaningful career that makes a difference.
What You’ll Do:
Forget cold calls. Our clients come to us. Your role focuses on guiding and advising members who have already expressed interest in their benefit options. You’ll be responsible for:
Reaching out to members by phone or video to schedule consultations
Hosting virtual meetings to assess needs and recommend tailored coverage
Walking clients through enrollment and completing applications
Maintaining accurate records and ensuring a seamless onboarding experience
Continuously developing your skills through mentorship and training sessions
What You Bring to the Table:
A strong desire to make a positive impact in people’s lives
Confidence communicating and building trust with clients
Self-discipline and a proactive work ethic
A driven, coachable mindset with a willingness to learn
Prior experience in customer service or sales is helpful—but not mandatory
Eligibility to work in the U.S. or Canada
Why You’ll Love It Here:
Fully Remote: Work from anywhere with a stable internet connection
Consistent Pay: Weekly earnings plus monthly performance bonuses
Career Advancement: Promotions based on performance, not tenure
Health Coverage: Access to benefits after the probationary period
Travel Rewards: Earn all-inclusive trips to top-tier destinations
Inspiring Team: Be part of a mission-focused culture that supports your growth
Make your work matter. Join a team where your career helps others protect what matters most.
