What are the responsibilities and job description for the CST REMOTE Customer Service Rep (CSR) 3*100325 position at Pink Callers?
- ️ RECRUITING FRAUD WARNING: If something feels 'phishy,' it probably is. Scammers have been falsely recruiting agents under our name. Pink Callers will never request payment nor ask for financial information during the recruitment and hiring process.
Start Your Customer Service Career with Pink Callers!
Are you ready to launch your career in customer service?
We’re seeking enthusiastic, entry-level team members who want to make a difference from the start. No industry experience? No problem—we’ll train you!
About Pink Callers
We’re a ServiceTitan-certified call center that supports home service contractors in HVAC, plumbing, roofing, and electrical. Our team helps contractors focus on their craft by managing customer calls, scheduling appointments, booking leads, and delivering top-tier service—all powered by people and supported by technology.
Our Values: Teamwork • Transparency • Proactive • Problem-Solving • Leadership
Your Role: Customer Service Representative
What You’ll Do:
- Answer incoming customer calls with professionalism and a smile in your voice
- Schedule appointments and provide excellent customer support
- Learn to work with tools like ServiceTitan, Jobber, or HouseCall Pro (training provided)
- Practice clear, friendly communication to build trust with customers
- Grow your skills through paid training and ongoing development
- Book incoming leads at 85% or above
- Building lasting customer relationships with openness and trust
What We’re Looking For
- Strong communication skills (verbal and written)
- Positive, team-focused attitude with a willingness to learn
- Comfortable using technology (email, chat, or apps)
- Reliable, organized, and ready to work in a fast-paced environment
Experience with ServiceTitan, Jobber, or HouseCall Pro is a bonus—but not required.
What You’ll Need (Tech Requirements)
- Operating System: Windows 11 (64-bit) or macOS Ventura
- Processor: Intel i5 or AMD Ryzen 5 (Quad-Core, 2.4GHz or higher)
- RAM: 8 GB minimum
- Storage: 256 GB SSD (Solid State Drive)
- Display: 1080p HD (1920x1080) or better, 21” monitor preferred (external monitor required if using laptop)
- Camera: Internal or external HD webcam (720p minimum)
- Peripherals: All wired (keyboard, mouse, headset)
- Headset: USB-wired with noise-canceling mic (no Bluetooth)
- Internet:
- Download speed: 200 Mbps minimum
- Upload speed: 20 Mbps minimum
- Latency: under 50ms, no packet loss
- Ethernet connection only
- Security:
- Active antivirus (e.g., Windows Defender or Norton/McAfee for Mac)
- Ports: 2 available USB ports
Why Join Pink Callers?
✅ Competitive hourly pay
✅ Paid training and growth opportunities
✅ $500 bonus after completing your introductory period
✅ Referral bonuses when you bring friends on board
✅ Remote-first, flexible scheduling culture
Ready to Start Your Career?
Apply today and join a supportive team where you’ll gain valuable customer service experience, grow your skills, and help home service businesses shine.
Pink Callers is an equal opportunity employer committed to diversity and inclusion.
Requirements
- Work Hours: 40 to 40 hours work
- Required Education: High school or equivalent
