What are the responsibilities and job description for the Client Service Representative - Work From Home position at Spade Recruiting?
About Us
For over 70 years, we’ve partnered with labor unions, credit unions, and professional associations across North America to provide dependable permanent benefits. Our mission is straightforward: safeguard working families by offering them security, stability, and support. As our organization expands, we’re searching for individuals who want more than a paycheck — people who are motivated by purpose and growth.
Position Overview
We’re hiring entry-level representatives to serve as the first point of contact for members. You’ll explain benefit options, answer questions, and ensure families feel confident about their coverage. This role is ideal for those who enjoy people-focused work, thrive in team environments, and are eager to grow in a career that has real impact.
Key Responsibilities
Conduct virtual consultations with members (Zoom/phone) to review benefit programs
Collaborate with teammates to meet performance goals
Provide clear answers, resolve concerns, and build long-term client trust
Maintain accurate records and complete required documentation
Share feedback and ideas to improve processes and enhance client experiences
Qualifications
Eligible to work in the United States
High school diploma or equivalent (post-secondary education an asset)
Previous experience in customer service, sales, or teamwork-driven roles preferred but not required
Strong comfort with technology (Zoom, online tools, digital records)
Excellent communication skills — both verbal and written
Additional Skills That Help You Succeed
Strong collaboration and team-player mindset
Ability to adapt quickly to new situations and challenges
Organized, reliable, and self-motivated
Confidence when interacting with clients in a virtual environment
What We Offer
Comprehensive benefits package: health, dental, prescription coverage, life insurance, and travel protection
Remote-first flexibility: create a work schedule that fits your life
Recognition & rewards: performance bonuses and company-paid trips (e.g., Cancun, Bahamas, Las Vegas)
Career development: structured training, mentorship, and promotion pathways
Supportive culture: a workplace where you’re valued, celebrated, and positioned to succee