FIS Agent

FIS (Federal Inspection Station) Agent
Location: Orlando International Airport (MCO)
Employment Type: Full-Time / Part-Time
Shift Availability: Must be available for nights, weekends, and holidays
Pay Rate: Based on location, contract, and experience

Job Scope / Overview

Southeast Airport Services (SAS) is seeking motivated and customer-focused individuals to join our Federal Inspection Station (FIS) operations team. As an FIS Agent, you will provide direct passenger assistance to international travelers, support CBP and GOAA operations, and help ensure the safe, secure, and efficient movement of passengers and baggage through the Federal Inspection Station.

This position plays a critical role in airport security compliance, passenger experience, and international arrival processing.

Essential Duties & Responsibilities

Gate Operations

Communicate arrival details of international flights to GOAA Leads, including flight number, arrival time, gate, and carousel assignment.

Set sterile corridors to “International” mode upon arrival and return to “Domestic” mode after deplaning is complete.

Monitor sterile corridors for security breaches and immediately report discrepancies to SAS Supervisors and GOAA personnel.

Carousel Operations

Assist with delivery and arrangement of baggage into the FIS baggage control area.

Move, organize, and adjust baggage to accommodate continuous luggage flow.

 Safely transfer baggage to alternate working belts during contingencies as directed by GOAA Supervisors.

Recheck Area Operations

Provide customer service to arriving international passengers by giving directions and information.

Assist passengers with placing checked luggage onto recheck belts for transfer to the main terminal.

Retrieve and return baggage carts to the FIS area.

Direct passengers to airline representatives and TSA officers for connecting flights.

Hallway & Passenger Flow

Ensure safe passenger movement on escalators and through shuttle areas.

Maintain organized passenger flow and answer questions professionally.

Rover Operations

Provide operational coverage for Gate, Carousel, and Recheck Agents as needed.

Cover team member breaks and assist with passenger service overflow.

Work outdoors in varying temperatures and weather conditions.

Record aircraft parking times and track first and last baggage placement onto belts.

Additional Responsibilities

Maintain compliance with CBP, GOAA, TSA, and airport security regulations.

Report safety hazards or operational issues immediately.

Maintain professionalism, confidentiality, and adherence to company policies.

Perform other duties as assigned.

Qualifications & Requirements

Must be legally eligible to work in the United States.

Ability to effectively communicate in English; bilingual skills are a plus.

Ability to pass criminal background screening and obtain airport security badge.

Ability to work flexible schedules, including nights, weekends, and holidays.

Ability to stand and walk for extended periods.

Ability to work indoors and outdoors in varying weather conditions.

Must be able to lift, push, pull, and carry baggage weighing up to 90 pounds repeatedly.

Strong customer service and communication skills.

Ability to remain calm and professional in high-traffic, fast-paced environments.

Must be self-motivated and able to follow operational and safety procedures.

Physical Demands

The physical demands described here are representative of those required to perform the essential functions of this job:

Prolonged standing and walking.

Frequent bending, reaching, pushing, and pulling.

Lifting and carrying baggage up to 90 lbs.

Working outdoors in heat, rain, or cold conditions.

Work Environment

Airport terminal and airside operations.

Exposure to loud noise, moving equipment, and passenger traffic.

Indoor and outdoor work areas.

Florida & Federal Compliance Statements

This position is Safety-Sensitive and subject to background screening and badging requirements per airport security regulations.

Employment is contingent upon successfully obtaining and maintaining airport security credentials.

Southeast Airport Services complies with all applicable Florida labor laws, federal employment laws, and airport authority regulations.

Equal Opportunity Employer

Southeast Airport Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, or any other protected status under federal or Florida law.

ADA / PWFA Accommodation Notice

Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA).

 Applicants who require reasonable accommodation to complete the application or interview process may contact Human Resources 407-420-8633, email:hr@seairportservices.com  . Accommodation requests will be handled in accordance with ADA and PWFA requirements.

Join Our Team

Join Southeast Airport Services and play a vital role in delivering a safe, efficient, and welcoming international arrival experience at Orlando International Airport.