Work Order Coordinator

Job SUMMARY:

Under minimal direction, is responsible for providing support to technical staff and perform administrative duties as assigned by the customer and the Site Manager.

Essential Duties:

• Dispatches personnel or technicians to problems that occur on the conveyor line and create work orders for the repairs that are to be made.
• Work according to Company regulations and procedures, and instruction from Management.
• May provide telephone reception for the Maintenance site.
• Exercises initiative and judgment to see that issues requiring attention are referred to delegated authority or handled in a manner designed to minimize the effect to the conveyor line outages.
• Create, modify, and update databases / spreadsheets associated with the administration of the Maintenance Site, and maintain filing and reports relating to the conveyor line operation.
• Runs applicable reports for the customer when requested and/or scheduled.
• Maintain operational communication with the customer when needed.
• Documents the daily functions, outages and statistics of the conveyor system.
• Maintains accurate flight table with the assistance of the customer.  Make any corrections on a temporary and/or permanent basis.
• Assists in clearing Jams from the baggage handling system.  
• Establish and maintain a positive working relationship with co-workers, supervisors and the customer.
• May maintain parts inventory and be responsible for data entry in CMMS.
• Complete all safety training as assigned by the Company.
• Compliance with all ELS safety programs, policies and procedures.
• Perform additional duties/assignments that may be required by management from time to time.

BASIC REQUIREMENTS:

• High School Graduate or General Education Degree (GED).
• Ability to work a non-traditional schedule including weekends and holidays.

PREFERRED QUALIFICATIONS:

• Previous experience in an airport environment.
• Ability to communicate clearly and effectively with the customer, TSA and Airline representatives.
• Good knowledge of Industrial safety.
• Ability to type a minimum of 30 WPM.
• Ability to speak clearly over a two-way radio system.
• Excellent customer service, interpersonal and organizational skills.
• Good computer skills (CMMS, MS Office, Baggage System User Interface).
• Previous experience with warehousing and inventory.
• Knowledge of baggage handling systems.
• Ability to pass a basic mechanical/electrical aptitude test.
• Previous experience with Computerized maintenance Management Systems (CMMS).
• Basic accounting and budgeting skills.

 ADDITIONAL SKILLS AND KNOWLEDGE:

• Ability to accept responsibility and account for his/her actions.
• Ability to use thinking and reasoning to solve a problem.
• Ability to take care of customer needs while following company procedures.
• Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Ability to focus on a goal and obtain a pre-determined result.
• Ability to formulate a sound decision using the available information.
• Ability to effectively build relationships with customers and co-workers.
• Possess the trait of being organized or following a systematic method of performing a task.
• Ability to work with people regardless of race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status, medical condition or job type.
• Ability to get along well with a variety of personalities and individuals.
• Ability to obtain the proper resources to complete job assignment.
• Ability to identify and correct conditions that affect employee safety.
• Ability to be truthful and be seen as credible in the workplace.
• Ability to communicate clearly and concisely, both orally and concisely.
• Ability to work under pressure with time constraints.
• Ability to complete assigned training in a timely manner.

 Computer Skills:

• Basic computer knowledge, Microsoft Office Suite (Word, Excel).
• Ability to log in, retrieve and answer emails, and take training.

Other Requirements:

• Must be able to read, write, speak and understand English.
• Must be able to obtain and maintain an Airport Security badge.
• Must have and maintain a valid driver’s license and be insurable under the Company’s insurance policy.
• Must be able to comply with the ELS Drug and Alcohol policy.

PHYSICAL DEMANDS:

• The physical demands of this position vary by day and are not based solely on a single workday.

WORK ENVIRONMENT:

• Works under the Airport Terminal, in conditions that may contain dust, dirt and continual noise that is below OSHA’s action level.