Community Outreach Director

Responsibilities

The Community Program Director supports the Germantown Neighborhood Center, the Hale Family YMCA, and the Phyllis Godwin Empowerment Center. Reporting to the Vice President of Operations, this role is responsible for the effective management of Germantown Neighborhood Center programming and Empowerment Center operations, including:

• Fiscal management
• Program development and oversight, including grant-funded, non–grant-funded, and Empowerment Center programming
• Community relations and outreach, including engagement with volunteers and donors
  
  

In partnership with the Food Pantry Director, the Community Program Director is accountable for Food Pantry operations as needed. This role works collaboratively with multiple departments—including Marketing, After School Care, traditional branch operations, and Development—to ensure integrated programming, outreach, and overall operational success.

Our Culture

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and make a difference. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Core Expectations

• PROGRAM MANAGEMENT & DEVELOPMENT
  
  

Directs and supervises program activities to meet the needs of the community and fulfill YMCA objectives. Establishes new program activities and expands program within the community in accordance with strategic and operating plans. Incorporate standards of excellence in the areas of safety, service and programming. Incorporate the YMCA Character Development Program into all departmental programs.

• STAFF ENGAGEMENT & DEVELOPMENT
  
  

Recruits, hires, trains, manages, develops, coaches, schedules, and directs staff and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff. Ensures records of required staff certifications are current and complete. Plans, attends and helps facilitate all staff and supervisor meetings.

• PARTICIPANT ENGAGEMENT & DEVELOPMENT
  
  

Builds relationships with and among participants, responds to inquiries and solves problems. Creates a safe and supportive community environment, assists in recruiting and engaging new participants, and connects participants to the YMCA’s cause.

• BUDGET & FINANCIAL MANAGEMENT
  
  

Plans and manages department budgets as approved by the Executive Director in a fiscally responsible manner. Manages program payroll.

• FACILITY MANAGEMENT
  
  

Provides program facilities for participants that are safe, clean, adequately equipped, well maintained, and attractive.

• VOLUNTEER DEVELOPMENT
  
  

Builds and develops volunteer and partner capacity, sharing the social responsibility.

• COMMUNITY INVOLVEMENT & SUPPORT
  
  

Assists in YMCA fund raising activities/events and engages in collaborative relationships with community organizations in order to strengthen support and build community. Specifically works with Quincy Housing Authority and Quincy Public Schools on furthering the mission and building capacity. Will create and maintain meaningful partnerships resulting in mission driven results and further opportunities.

• SPECIAL EVENTS
  
  

Committee Member and/or Leads the following annual SSYMCA events, but not limited to:

• Holiday Assistance Program
• Rodman Ride
• Monthly special events for the Germantown Neighborhood
• Camp Quirk Administration
  
  

Qualifications

• Bachelor's degree from four-year College or University
• 1-2 years related experience
• The ability to handle many projects simultaneously
• Schedule is mainly evenings and weekends – scheduled flexibility is available
• The ability to develop positive, effective working relationships with staff, volunteers, community partners and members are critical to this position.
• Valid Driver’s License, ability to drive a van and obtain 7D licensure within 6 months of employment.