Workplace Manager

Overview

As a key member of the SoundThinking team, the Workplace Manager is responsible for creating a safe, efficient, and welcoming workplace. This role manages day-to-day HQ operations, ensures smooth office facilities management, and supports employee experience initiatives, events, and onboarding. The Workplace Manager is central to fostering a positive, productive environment for employees and guests.

Essential Responsibilities/Duties

Office & Facilities Management

• Oversee HQ office operations, ensuring a clean, organized, and safe environment.
• Manage office and kitchen supplies, snacks, and equipment to ensure availability and functionality.
• Serve as the primary liaison with property management for facilities issues (non-IT), including janitorial services, building access, and safety.
• Coordinate repairs and maintenance with vendors, ensuring appliances and facilities remain in good working order.
• Manage office seating assignments and communications for new hires, visiting employees, and team changes.
• Distribute and process incoming/outgoing mail, shipments, and deliveries.
  
  

Employee Experience & Engagement

• Oversee office meal and snack programs, ensuring variety, cost-efficiency, and smooth execution of weekly breakfasts and lunches.
• Welcome guests, visitors, and new hires, including providing office tours and a positive first impression.
• Support onboarding by coordinating workspace readiness and participating in office orientation.
• Support inclusive office events such as monthly All Hands, team gatherings, and cultural activities.
• Partner with HR and satellite office leads to continuously improve office services that enhance employee experience.
  
  

Administrative & HR Support

• Provide logistical support for HR projects, onboarding programs, and company events.
• Assist with office supply and operational needs across satellite offices as required.
• Communicate building and facilities updates to employees in a timely and proactive manner.
  
  

Minimum Qualifications & Skills

• On-site presence required, Monday–Friday during standard business hours, with occasional after-hours support.
• 3 years of experience in office management, facilities coordination, or similar role.
• Strong organizational and planning skills with a focus on efficiency and cost-conscious decision making.
• Excellent time management, multitasking, and prioritization skills.
• Strong attention to detail and problem-solving mindset.
• Ability to work effectively with employees at all levels. Prior experience supporting a 24/7 work environment preferred but not required.
• Proficiency with MS Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong written and verbal communication skills.
• Ability to suggest and implement process improvements with creativity and practicality.
• Budgeting experience preferred.
• Prior AI experience and/or willingness to learn and use AI tools for workflow and other responsibilities.
  
  

Ability to work onsite 5 days per week

Note: The Company reserves exclusive right in its sole discretion to modify, adjust, delete, add or otherwise change the above at any time.

Why Join Us

We believe the workplace experience shapes company culture. By joining our team, you’ll play a direct role in creating an environment where employees feel supported, connected, and inspired. You’ll have the opportunity to contribute to initiatives that strengthen engagement, and make a visible impact every day. If you’re highly organized, people-focused, and enjoy building great workplaces, this role is for you.

SoundThinking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SoundThinking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SoundThinking maintains a drug-free workplace policy.

SoundThinking expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SoundThinking’s employees to perform their job duties may result in discipline up to and including discharge. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact SoundThinking at careers@soundthinking.com for assistance.

The above salary is based on a good faith estimate made at the time of publication and may be modified in the future. The pay offered to a candidate may vary within this range depending on factors such as education, experience, and geographic location.