Sr Workplace Experience Manager

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Sr Workplace Experience Manager

Job ID

248924

Posted

26-Nov-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service, Facilities Management

Location(s)

Sunnvale - California - United States of America

About This Role

We believe your office should allow you to feel comfortable, productive and encouraged in your working life. Because when people feel encouraged, phenomenal things happen.

Positioned at the core of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront you collaborate with colleagues to develop a culture of support; you will have countless opportunities to encourage moments of delight and pursue outstanding outcomes every single day.

With Host, you can join a team that elevates the office experience by delivering extraordinary services that make coming to work better than it’s ever been.

Job Summary

The Senior Experience Manager serves as a primary client contact for the delivery of Host’s services that seek to increase individual well-being, personal efficiency, and organizational efficiency.

Hosts use people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and premier customer service support.

In this role, you would develop and lead all aspects of the Experience team’s operations as they provide services for buildings, campus, or portfolio, with the goal of ensuring that these operations align with client goals and needs.

Duties & Responsibilities

• Drives consistently, quality, service through supervision of other Host employees and third parties supporting multiple experience service types across an extensive campus or various site locations.
• Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, A/V Support, Meeting & Event Management, Community Programs, Meeting Supply Equipment, Food Services, Parking & Commute, Bicycle & Local Shuttle, Supported Employment, Company Store, Pet Programs, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture and Cable Management, Space Reset, Entrance Screening Protocol and Workplace Onboarding.
• Manages a team spanning a wide campus or multiple locations. Provides guidance on employee management including recruitment, performance, engagement, and development. Recommends budgets and ways to reduce costs.
• Crafts and handles the overall Experience Services operating budget and resolves annual budgets; Establishes savings goals and creates action plans to improve financial position(s).
• Negotiate with clients, partners, and associates to resolve conflicting priorities. Sets goals and direction to meet and exceed client expectations. Sets achievable goals that are linked to the objectives of the organization.
• Ensure consistency in support provided by the team through continuous review and improvement of multiple Experience Services spanning a vast campus or several locations.
• Review various Experience Services reports. Meets with client management team and appropriate departments to discuss and resolve discrepancies across a broad campus area or several sites.
• Ensures safety standards are met by those delivering Experience Services, whether company employees or third-party service providers.
• Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for Experience Services teams and clients.
• Lead negotiations for contract services; May advise strategic plan for utilization of vendor partnerships. Ensure all vendors used have current proof of insurance and contractual documentation in place, per requirements.
• Manage relationships with vendors who provide services and goods.
• Identifies content and handles creation of workplace orientation materials and delivery throughout a wide-ranging campus or network of locations.
• Deliver the Service Business Continuity plan on a semi-annual basis and conduct testing as required throughout a large campus or multi-site portfolio.
• May be responsible for leading large programs delivered by third party vendors, such as food, transportation, events, or mail.
• Performs other duties as assigned.
  
  

Qualifications

What you will need

• Facilities Management experience is a huge plus!
• Prior supervisory & customer service experience is highly preferred.
• Ability to comprehend, analyze, and interpret the most complex business documents.
• Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches, and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
• Comfortable meeting and engaging with new people.
• Ability to assess circumstances, empathize and offer help.
• Utilize a high level of attention to detail as well as strong interpersonal skills.
• Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
• Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
• Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and make recommendations that have a direct impact on the company.
• Proficient with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing new technologies and digital tools, such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
• Ability to work flexible work schedules based on office needs.
• Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.
• Ability to work requires significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift to 20 lbs. and occasionally lift/move up to 40 lbs.
  
  

Why CBRE?

We value a culture of respect, integrity, service and excellence that crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in.

Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6-month mark.

FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list.

Forbes Named one of the best large employers in America and one of the World's Best Employers!

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

California Residents : CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum annual salary for the Sr. Workplace Experience Manager position is $150,000, and the max salary is $160,000 with a 15% performance bonus. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at 1 866 225 3099 (U.S.) and 1 866 388 4346 (Canada).

Host

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

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