What are the responsibilities and job description for the Principal Program Manager position at SoTalent?
Job title : Principal Program Manager
Location : Austin, Texas, United States
Type : Full time
Our client is seeking a highly experienced Principal Program Manager to oversee large‑scale, complex infrastructure programs supporting global cloud customers. This senior‑level role is ideal for someone who excels at cross‑functional leadership, technical program execution, and customer‑facing delivery within modular data center and rack integration environments.
What You’ll Do
Customer Program Leadership
- Serve as the primary point of contact for strategic cloud customers, ensuring expectations are met through proactive communication, rapid issue resolution, and high‑quality execution.
- Lead multidisciplinary teams and external partners to deliver customized infrastructure solutions that align with customer needs and business objectives.
Modular & Integrated Infrastructure Execution
- Direct the end‑to‑end lifecycle of Modular Data Center (MDC) programs, including design planning, build oversight, system configuration, full testing cycles, and global deployment.
- Manage complete rack integration projects from concept through global delivery, ensuring performance, quality, and scalability requirements are achieved.
Enterprise Cloud Infrastructure Delivery
- Design and deliver bespoke cloud infrastructure solutions for large enterprises, ensuring technical alignment and seamless implementation across multiple environments.
Global Operations & Coordination
- Partner closely with engineering, supply chain, procurement, logistics, and global integration centers to ensure smooth program execution and on‑time delivery.
- Guide cross‑functional teams—including Operations, Procurement, Logistics, and Customer Care—through program milestones and post‑deployment support activities.
Technical Program Oversight
- Oversee technical design, assembly, and validation of rack solutions and modular infrastructure builds.
- Ensure all systems meet performance, reliability, and quality benchmarks before deployment.
Operational & Delivery Excellence
- Champion continuous improvement in process workflows, risk mitigation, and global program execution.
- Own program timelines, schedules, and resource plans to ensure all commitments and milestone dependencies are managed effectively.
What You’ll Need to Succeed
- Bachelor’s degree in Engineering, Business, or related field; a Master’s degree is preferred.
- 12–15 years of technical program management experience involving rack integration, modular data centers, or cloud infrastructure.
- Demonstrated success managing large, global programs in customer‑facing environments.
- Strong ability to lead matrixed teams and collaborate across engineering, operations, supply chain, and executive stakeholders.
- Deep expertise in modular data center design, rack‑level system integration, and large‑scale cloud infrastructure.
- Outstanding communication, leadership, and stakeholder‑management skills.
- PMP certification or similar program management credentials are a plus.
Benefits Package
Our client offers a comprehensive benefits program, including:
- Competitive base salary
- Annual bonus
- Medical, dental, vision, and prescription coverage (HRA/HSA options available)
- 401(k) match
- Employee Stock Purchase Plan
- Paid Time Off
- Tuition reimbursement
- Life, AD&D, and disability insurance
- Commuter benefits
- Employee Assistance Program
- Pet insurance
- Adoption assistance
- Annual merit increases
- Opportunities to participate in community volunteer programs