What are the responsibilities and job description for the Customer Data Strategy & Advanced Analytics Manager (Senior) position at SoTalent?
Sr. Manager, Customer Data Strategy & Advanced Analytics
📍 Chicago, IL | Hybrid
💰 Salary range: $110,000–$132,000
About the role
Senior leadership role driving customer data strategy, advanced analytics, and AI/ML to unlock measurable impact across marketing and customer experience. This role owns the end-to-end customer data roadmap, from architecture to model deployment, powering personalization, predictive insights, and smarter decision-making across the customer lifecycle.
Key responsibilities
- Define and lead customer data strategy, architecture, and analytics roadmap
- Develop and operationalize predictive models (segmentation, churn, personalization, next-best-action)
- Embed analytics and AI/ML into CRM, marketing automation, and CX platforms
- Partner with senior stakeholders to translate data into business outcomes
- Establish governance for model performance, ethical AI, and data compliance
- Lead cross-functional enablement and analytics adoption
What we’re looking for
- 7 years in advanced analytics, data science, or related fields
- Strong experience with ML, statistical modeling (Python, R), and cloud platforms
- Proven success deploying analytics at enterprise scale
- Excellent stakeholder influence and executive communication skills
Salary : $110,000 - $132,000
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