What are the responsibilities and job description for the Application System Analyst position at SoTalent?
Application System Analyst II - Converge Revenue Cycle
📍 Location: Tyler, Texas, United States (Hybrid)
🏢 Industry: Hospitals and Health Care
💼 Work Setting: Hybrid
Are you passionate about leveraging technology to improve business operations and user experiences?
We are seeking an experienced Application Systems Analyst II to act as a key link between end users, business stakeholders, technical teams, and third-party partners. In this role, you will analyze requirements, design and optimize system solutions, support application performance, and drive process improvements that enhance operational efficiency and service quality.
Key Responsibilities
- Analyze, design, test, document, implement, maintain, and optimize assigned applications, workflows, and business processes.
- Partner with cross-functional teams to deliver medium to high-complexity projects and system enhancements.
- Gather, document, and evaluate business requirements, perform gap analyses, and recommend effective solutions.
- Support application configuration, troubleshooting, and issue resolution while ensuring adherence to change management standards.
- Provide project coordination, status reporting, and stakeholder communication throughout project lifecycles.
- Identify opportunities to improve system usability, efficiency, and overall user experience.
- Collaborate with operational and technical teams to resolve application and infrastructure-related issues.
- Develop and maintain strong relationships with users, business partners, and leadership teams.
- Evaluate new application releases and functionality, recommending enhancements where appropriate.
- Create and maintain clear documentation, training materials, and user communications.
- Mentor junior team members by sharing knowledge, best practices, and technical expertise.
- Escalate issues when required and ensure service commitments and project objectives are met.
- Participate in user training sessions and ongoing professional development activities.
- Contribute to continuous improvement initiatives and support organizational goals through high-quality service delivery.
Required Qualifications
Education
- Associate's or Bachelor's degree in Information Systems, Business, Healthcare Administration, Computer Science, or a related field preferred.
Skills
- Strong analytical and problem-solving abilities.
- Experience gathering and documenting business and system requirements.
- Ability to present complex information through reports, dashboards, charts, and presentations.
- Proficiency in Microsoft Word, Excel, PowerPoint, and related productivity tools.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to manage multiple priorities.
- Ability to work independently as well as collaboratively within a team environment.
- Adaptability and willingness to embrace change and continuous learning.
- Strong customer service and stakeholder management skills.
Experience
- Minimum of 3 years of professional experience in application support, business systems analysis, or information systems.
- At least 2 years of experience within healthcare, business operations, or technology-focused environments preferred.
- Experience supporting system implementations, enhancements, and troubleshooting activities.
- Ability to independently resolve moderate-level incidents and support requests.
- Experience collaborating with senior team members on solution design and process improvements.
- Demonstrated capability to mentor and support less experienced team members.
Certifications
- Relevant industry or application-specific certifications are preferred.
- Any required platform-specific certifications should be obtained within designated timelines and maintained through ongoing training and recertification requirements