Senior Technician

Our client is seeking a Senior IS Technician to provide hands-on technical support across a professional office environment. This role focuses on end-user support, hardware deployment, and local infrastructure maintenance, ensuring a high-quality technology experience for internal stakeholders.

Key Responsibilities

• Deliver 1st and 2nd line support, managing incidents through resolution
• Provide onboarding support and training for new hires
• Offer after-hours and on-call support as needed
• Configure, test, deploy, and support end-user devices (PCs, mobile devices, printers)
• Maintain accurate asset records and lifecycle tracking
• Support local network, telecom, and office systems
• Manage remote access tools and solutions (e.g., Citrix, VPN, virtual environments)
• Provide setup and troubleshooting support for meetings, presentations, and A/V systems
• Maintain knowledge base documentation and office procedures
• Participate in team meetings and contribute to ongoing improvements
• Support new technologies and evolving tools
  
  
  

Required Qualifications

• Bachelor’s degree required, or Technical certification with 5 years of relevant IT support experience
• 2 years of IT support experience in a fast-paced, professional environment
• Microsoft Windows and Office Suite
• Citrix, VPN, and remote access tools
• Mobile device support
• Solid understanding of TCP/IP networking and basic security principles
• Strong troubleshooting, organizational, and multitasking skills
• Excellent communication and interpersonal abilities
  
  
  

Preferred Qualifications

• Experience with Apple OS and virtual machines
• Background supporting professional services environments
  
  
  

Compensation: $85,000-100,000 Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.