What are the responsibilities and job description for the Salesforce Administrator position at Soni?
Salesforce Administrator
Enterprise Solutions / Digital Team
Hybrid – 3 Days Onsite per Week
Role Summary
Our client is seeking a hands-on Salesforce Administrator to join the Enterprise Solutions Digital Team during an active period of digital transformation. This role is responsible for the day-to-day administration, optimization, and support of the client's Salesforce and related applications.
The ideal candidate is a true Salesforce administrator who enjoys working in a fast-paced, evolving environment, is eager to learn, and can collaborate effectively across teams while confidently engaging with leadership. This role combines platform ownership, user support, documentation, and adoption enablement.
Key Responsibilities
Required
Enterprise Solutions / Digital Team
Hybrid – 3 Days Onsite per Week
Role Summary
Our client is seeking a hands-on Salesforce Administrator to join the Enterprise Solutions Digital Team during an active period of digital transformation. This role is responsible for the day-to-day administration, optimization, and support of the client's Salesforce and related applications.
The ideal candidate is a true Salesforce administrator who enjoys working in a fast-paced, evolving environment, is eager to learn, and can collaborate effectively across teams while confidently engaging with leadership. This role combines platform ownership, user support, documentation, and adoption enablement.
Key Responsibilities
- Administer and enhance a complex Salesforce org, including standard and custom objects, fields, page layouts, record types, reports, dashboards, and security configurations.
- Design, implement, and maintain Record-Triggered Flows and Screen Flows.
- Provide day-to-day Salesforce support by responding to user inquiries and resolving platform issues; escalate when appropriate.
- Manage user access through profiles, roles, and permission sets; support audits and maintain platform security.
- Monitor and improve data quality, including data cleanup and governance efforts.
- Support and administer Salesforce-integrated applications such as Financial Services Cloud, DocuSign, Informatica, Copado, and Skuid.
- Create and maintain system, process, and user documentation; contribute to a consistent documentation strategy.
- Support release management activities, including testing, training, and change communication.
- Lead or support Salesforce training sessions and onboard new users to ensure strong adoption.
- Collaborate with cross-functional teams and communicate effectively with stakeholders and leadership.
- Assist with additional digital or IT-related initiatives as needed.
Required
- 3 years of hands-on Salesforce administration experience.
- Proven experience configuring and supporting Salesforce in a complex environment.
- Strong documentation skills, including technical and user-facing materials.
- Ability to work independently, manage multiple priorities, and adapt in a transforming organization.
- Strong communication skills and comfort working with cross-functional teams and leadership.
- Willingness to learn new tools, technologies, and processes.
- Salesforce certifications (Administrator, Advanced Administrator, Platform App Builder).
- Experience in financial services or banking.
- Experience with DocuSign and other Salesforce-connected applications.
- Experience leading Salesforce training and onboarding.
- Familiarity with data migrations, data quality initiatives, or relational databases.