SalesForce Administrator

FIRSTRUST BANK

Recognizes the leader in you

As one of the region’s foremost community banking institutions, we take pride in fostering leadership.

As a Firstrust employee, your growth is our growth.

For you, that means great benefits, performance-based pay, a meaningful role, and resources to help your success.

For us, that means employees who offer exemplary customer service with a commitment to our values - honesty, integrity and accountability.

• Hybrid Position*
  
  

As a member of the Enterprise Solutions Team, the primary responsibilities of the Salesforce Administrator are the management, optimization, and support of our FirstCLASS platform (powered by Salesforce) and its related platform apps including but not limited to: Financial Services Cloud, DocuSign, Informatica, Copado, and Skuid. The individual will be motivated, team-oriented and passionate about Salesforce technology and aligning our platform with our overall strategic visions

Responsibilities

JOB DUTIES AND RESPONSIBILITIES:

• Assists in the development of new business for Firstrust. Is alert to expressed customer/prospect needs to suggest appropriate services. Directs customers to the appropriate person to open account. Actively sells and promotes corporate products to potential and existing customers. Possesses knowledge of corporate products and services to suggest products.
• Customize standard/custom objects, fields, page layouts, record types, reports and dashboards, list views, queues, public groups, chatter, etc. in a complex salesforce org
• Implement and manage Record Triggered Flows and Screen Flows
• Process and troubleshoot incoming platform support requests. Gather more information as needed. Resolve independently or work with Premier Support to resolve as necessary. Ability to determine if cases require internal resources or escalation.
• Provide day to day end user support and assist users with best practices to improve and increase their knowledge of the FirstCLASS platform.
• Stay up to date with Salesforce releases and other platform app releases; Introduce new functionality to the Enterprise Solutions Team which will enhance the platform and streamline business processes
• Actively promote and drive adoption of Salesforce throughout the organization when engaging with stakeholders.
• Create and manage Profiles / Roles / Permission Sets – perform periodic reviews & audit testing to ensure security of platform and platform apps are maintained. Create and maintain reports to support audits.
• Utilize platform and platform apps to maintain and monitor data quality, create reports to support data quality management. Work with Enterprise Solutions Team and Bank management to ensure data quality standards on the platform.
• Oversee Release Management Training & Communication amongst Enterprise Solutions.
• Respond to user calls, emails and web support cases
• Perform other duties as directed by the SVP, Enterprise Solutions.
• The employee works mostly without direct supervision, and as such, shares in making tactical decisions relating to the development process on a daily basis.
• Accountable for the deliverables of each step of the design life cycle. This includes, but is not limited to, technical and user documentation, testing, output and functionality. Must adhere to company development standards.
  
  

Physical And Sensory Requirements

• Prolonged periods sitting at a desk and working on a computer.
  
  

Potenital On-the-job-risks

• None identified.
  
  

Education, Training And Experience

• BA/BS degree in related field or equivalent work experience in lieu of degree
• Salesforce.com certification preferred (Administrator, Advanced Administrator, or Platform App Builder)
• 3 years’ experience administering or consulting with Salesforce.com
• Experience managing projects involving relational databases such as SQL Server, MySQL, or Access a plus
• Experience writing functional specifications and/or creating journey mappings
• Experience working with users to streamline their business processes.
• Experience with data migrations from third party systems to Salesforce.com
• Previous banking or financial service background preferred
• Ability to manage multiple projects simultaneously through use of good time management skills
• Solid communication skills including experience in training end users
• Comfortable with learning and using supporting cloud technologies
• Comfortable with a fast-paced, high-performance environment
• Self-starter, ambitious, and flexible
  
  

Firstrust Bank provides equal employment opportunity without regard to race, color, creed, sex (including pregnancy), age, gender, (including gender nonconformity and status as a transgender or transsexual individual), physical or mental disability, religion, national origin, genetics, marital status, veteran’s status, ancestry, citizenship, sexual orientation, or other characteristics protected by applicable law. This policy applies to all areas of employment, including, without limitation, recruitment, hiring, training and development, promotion, transfer, termination, compensation, benefits, and all other conditions and privileges of employment in accordance with applicable federal, state and local laws.

Firstrust Bank is an Equal Opportunity Employer.

If you have a disability and need an accommodation to complete the application process, please email Firstrust Bank Human Resources Department HResources@firstrust.com. Include your full name, best way to reach you, and the accommodation needed to assist with the application process.

Firstrust provides reasonable accommodations so that disabled individuals may participate in the application and selection process. Please state your reasonable accommodation request for assistance in your message.

Only reasonable accommodation requests related to applying for a specific position within Firstrust will be reviewed at the email address and phone number supplied.

Please advise Firstrust of any accommodation you require to express an interest in a specific opening by emailing or calling: reasonableaccomdations@firstrust.com or 215-728-8265.