Sr Program Manager ( CAM: Channel Account Management, RTM:Route-to-market)

The Opportunity 

• The Creativity & Productivity (C&P)) Business Capability Design & Delivery (BCDD) team provides strategic partnership and engagement that delivers end-to-end capabilities for client’s C&P processes, platforms & applications
• We are looking for a technical leader with executive presence, exemplary interpersonal skills, and the ability to influence at all levels to drive cross-functional initiatives and deliver client’s strategic roadmap
• You possess a well-rounded technical background and demonstrated expertise leading complex programs in matrix organizations to deliver solutions that delight the customers

What you'll Do 

• Strategy: Build a report and partner with key collaborators to understand their objectives and goals. Engage with BCDD Leadership, Product Management (PdM) Leads and Business Stakeholders to understand the Vision, Mission, and Strategic Objectives for the Business Units (BU) and ATS (Adobe Technology Services)/C&P BCDD
• Intake: Facilitate and oversee the intake and triage of new requests through Workfront for Initiatives and Small Enhancements 
• Prioritization: Support BCDD PdMs with impact assessment and stack-ranking 
• Estimation: Partner with ATS teams who need to support the request (and others as needed) to estimate the Level of Effort (T-shirt size) and feasibility (Waterline and Rationale) 
• Optimization: Discuss trade-offs, sequencing, incremental funding as needed, BU staffing, etc. Articulate response back to requestor. Assist BCDD PdMs with portfolio level reporting (inc. Quarterly Business Reviews, ad-hoc, etc.)
• End-to-end program management for Initiatives using  and Jira:
  • Initiating: Plan and facilitate Discovery/Proof of Concept/Pre-project work and set up Program Governance, inc. meeting cadence and key artifacts (Scrum of Scrums/OpCo/SteerCo, SLC Artifacts Library, Wiki, SharePoint, Project Schedule, RAID log, etc.)
  • Planning: Reach across the aisle to understand dependencies and constraints, determine resource requirements and build the program roadmap, then socialize the plan and secure approvals for the same
  • Executing & Monitoring: Oversee the program execution and proactively manage changes and risks, partnering with other teams and stakeholders to ensure the right decisions are made at the right time, appropriate communication and alignment occurs, and plans are adjusted accordingly
  • Communicating: Maintain a big-picture perspective when preparing and presenting program status reports, Executive briefings, and other governance artifacts, along with all program level communications
  • Closing: Coordinate Release announcement, Hypercare, Decommissioning, etc. as needed and disband the team
• Benefits realization: Measure adoption and impact post-release, inc. 30/60/90 days check-ins and feedback loop (to inform future decisions/commitments)

 What you need to succeed 

• Bachelors or equivalent a must; MBA or equivalent preferred 
• Certification a plus: PMP, PMI-ACP, PgMP, CSM
• 7-10 years' experience as a program manager in software and/or related technology industry, preferably in a Customer Experience environment with web, voice, and messaging/chat platforms
• Experience managing multi-discipline teams consisting of business and technical resources 
• Experience using various project delivery methodologies (Agile/Scrum, Waterfall and hybrid) and tailoring the approach for program success
• Self-motivation and a positive attitude that helps you to adapt to change
• Resourcefulness and a creative approach to problem-solving to succeed in a collaborative culture
• Solid ability to operate effectively and autonomously in time-sensitive situations and handle ambiguity 
• Exceptional verbal and written communication skills to engage with technical and non-technical audiences
• Influencing and interpersonal skills to develop strong working relationships and build credibility/trust with team members and Senior Leadership

Two Jira tickets, attached for position understanding-

1)Drive CAM Efficiencies:  Gen AI Capabilities of Portal-

Description

Partners often spend considerable time searching across multiple sections of the APC Portal for relevant information or guidance, leading to delays, inconsistent results, and increased dependency on support teams. This hampers efficiency, reduces satisfaction, and limits the portal’s ability to fully enable partner self-service. 

Intake Brief: 

2)Drive CAM Efficiencies:  Partner Telemetry (permissions & additional reporting for partners)

Partners face operational friction, limited visibility, and over-reliance on Channel Account Managers (CAMs), which slows down execution, reduces autonomy, and hinders scalable growth. 

Solution Proposal: Providing key partner reports via a Self-service portal to provide real time partner visibility across:
. Partner earnings trajectory and rebate status
. Upcoming Renewal BOB with key account contact and renewal information (ideally with visibility for Partners & CAMs enabling CAM proactive outreach)
. Real time partner performance dashboards (against program goals) and projections to evolve with Al-driven next best action prompts to boost partner engagement and empower reps to self-correct

Salary : $50 - $55