What are the responsibilities and job description for the Help Desk Technician position at SNI Companies?
SNI Technology has partnered with a client in recruiting for a Tier 1 Help Desk Technician in Colorado Springs, Colorado. The Tier 1 Help Desk Technician will provide front line support for users and remote location users. The position responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. This person provides solutions to customer problems to ensure customer satisfaction and productivity. This involves researching, analyzing, resolving, and responding to intermediate-to-complex problems via telephone, e-mail, and callbacks. This position has frequent contact with end-users and Managers from all internal Departments; also, may have contact with third-party software, network and hardware vendors, resellers, or distributors. This position ensures detailed call logging in work order system.
Job Qualifications
- Strong attention to detail
- Enthusiastic, friendly, and energetic team member who works well with others
- Strong interpersonal communication skills
- Possess general knowledge of hardware and software platforms. Understand the general business functions and a conceptual understanding of each unit’s activities
- Ability to explain technical concepts to non-technical users in a clear and concise manner
- Ability to read, analyze, and interpret technical procedure(s)
- Ability to write reports, business correspondence, and procedure manuals
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Education or Formal Training
- CompTIA A certified or obtained within the first 90-days of employment is a must-have requirement.
- Obtain a second certification of Network or Security or equivalent within 180 days of employment
- High School diploma or equivalent. Experience with Microsoft Office products preferred
For immediate consideration please email your resume to leah.lacayo@geegroup.com
Not open for C2C.
Salary : $22 - $24