SENIOR HELP DESK TECHNICIAN

Job Title

SENIOR HELP DESK TECHNICIAN

Location

Colorado Springs, CO US (Primary)

Category

Information Technology

Job Type

Full-Time

Career Level

Experienced (Non-Manager)

Education

Bachelor's Degree

Security Clearance Required

Secret

Job Description

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama.

Ignite is seeking a Senior Help Desk Technician to provide advanced Tier I/II support and technical leadership for IT environments supporting USASMDC missions. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This role ensures continuity of operations in classified and operationally sensitive environments.

Job Requirements

Key Responsibilities:

· Provide Tier I/II technical support for end-user systems

· Install, configure, and troubleshoot Windows-based hardware and software

· Support thin clients, zero clients, printers, and peripherals

· Perform hands-on troubleshooting and issue resolution

· Apply system configurations in compliance with STIG requirements

Qualifications:

· Secret clearance (required)

· Advanced DoD 8140 certification as applicable

· Experience supporting DoD IT environments

· 8 years of experience providing Tier II/III IT support

· Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred)

Salary range: $80-120k

We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.

Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to IgniteHR@IgniteNow.Net