What are the responsibilities and job description for the Customer Service Representative position at SNI Companies?
Our Global Freight Organization Client is seeking a Customer Service Representative with a strong background in supply chain, transportation, warehousing, or distribution. This role is responsible for providing exceptional customer support while coordinating shipments, scheduling, inventory activity, documentation, and daily logistics operations.
Key Responsibilities
- Coordinate inbound and outbound truck and rail shipments, ensuring accurate and timely movement of freight.
- Schedule and confirm pickup and delivery appointments with customers, carriers, warehouses, and vendors.
- Monitor inventory levels, order activity, and customer reports, ensuring data accuracy and timely updates.
- Dispatch orders and provide drivers with required shipping documents, delivery instructions, and paperwork.
- Respond to customer inquiries, provide shipment updates, and resolve service issues quickly and professionally.
- Process customer and shipment invoicing, ensuring accuracy and proper documentation.
- Support EDI/ASN transmissions and maintain accurate order and shipment information.
- Maintain organized records and ensure all shipment, inventory, and customer documentation is complete and accurate.
- Assist with reporting, order entry, data tracking, and other administrative duties supporting the supply chain operation.
Qualifications
- 2 years of customer service, logistics, transportation, warehousing, or supply chain experience preferred.
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Excellent attention to detail when working with orders, inventory data, shipment information, and numbers.
- Strong communication and problem-solving skills with a customer-focused approach.
- Proficiency with Microsoft Office, particularly Excel, Outlook, and Word.
- Experience with EDI, ASN, transportation systems, or warehouse management systems is a plus.