Compliance Coordinator

This position is responsible for researching and preparing deferred discount requests and researching and reviewing brokerage commission payments for approval. This position must ensure that the Jira ticket process and the deferred discount policy is adhered to. To perform this job successfully, an individual must accomplish each essential duty, bringing items to a documented, timely, high-quality resolution.

DUTIES & RESPONSIBILITIES:

• Research and prepare deferred discount requests for approval by supervisor, includes confidential service contract analysis and application, research in AS 400, calculating payment amounts and a high attention to detail as dates of cargo receipt are critical in determining accurate deferred discount amounts.
• Use of Business Intelligence reports to assist in preparation of Deferred Discount payment amounts.
• Review of customer’s invoices for accuracy and liaising with customers to resolve discrepancies.
• Review brokerage commission payments for approval. Review includes examining the confidential service contract, the system and the customer’s invoice to ensure the information is consistent and following up with the customer to resolve discrepancies.
• Use the deferred discount Jira project to standards established within the cust. compliance department.
• Interface with credit & collections and AR routinely for the processing of any invoices.
• Manage a high volume of emails. Respond promptly to all customer queries.
• Maintain accessible electronic files of all documents pertaining to deferred discount requests and Freight Forwarder Commission payments for auditing and compliance purposes.
• Assist internal and external accounting and compliance auditors as needed.

QUALIFICATIONS:

• 1 year of recent experience reviewing financial, billing, and/or contract-related documents
• Experience working in a highly regulated industry (e.g., logistics, public accounting, legal services) with a proven ability to follow established rules and procedures
• Ability to quickly understand and apply regulations administered by the Federal Maritime Commission, particularly as they relate to contracts, rates, and charges
• Demonstrated ability to deliver high level of customer service and collaborate effectively across teams. Intermediate skills in MS Office & Excel.
• Comfortable using digital tools. Ability to quickly learn and adapt to internal systems and workflow platforms.
• Strong organization and time management skills with the ability to prioritize and be detail-oriented.
• Ability to establish and maintain productive working relationships with both internal and external customers.
• Ability to work cross-departmentally to bring items to a resolution; communicate effectively in a business environment.
• SOS (AS400) experience; workflow management software, preferably JIRA.
• Bilingual (English/Spanish)

Also wanted to note that we offer excellent benefits from day one, including:

• 401(K) Retirement Saving Plan-Match is 5%
• Health, Dental and Vision insurance
• Life insurance
• Paid holidays; Paid time off (15 days pro-rated in 1st yr.)