Multi-Site Property Manager

Summary

SMR has a Multi-Site Property Manager position available in the cities of Le Center and New Prague, MN. Marketing, leasing, and overseeing a well-run, clean, occupied and profitable apartment complex. Assists in ensuring a satisfactory cash flow and properly maintained property by performing the following duties personally. Duties will be performed following company policies and in accordance with EHO and EEO regulations and guidelines.

Expectations

Follows already established procedures. Generally given substantial guidance, but expected to be self-directed once trained. Able to follow instructions, prioritize duties and comply with deadlines.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Property Operations

· Maintain accurate and complete tenant, maintenance and vendor files, work order logs, traffic reports, inventory of personal property, permits and licenses and other property records.

· Ensure all computer data including rent roll, move-in and move-out, traffic and property status information is updated daily in the software.

· May be asked to walk the property common areas and parking lots to inspect for safety hazards or to ensure that the appearance of the property meets SMR standards.

Leasing/Sales/Marketing

· Show apartments and process applications for prospective residents.

· Handle and coordinate all details of move-ins and move-outs.

· Accurately process paperwork and ensure all data in the resident files such as income, credit reports, assets, etc. are kept confidential.

· Keep the advertising file up to date.

· Perform leasing duties, including showing vacant units to prospective residents and explaining occupancy terms.

· Answer telephone, greet prospects.

· Complete lease, verify keys, and provide a copy of the lease for the resident.

· Completion of move-in inspection report. Collection of any deposit or rent due

prior to move-in.

· Accept rent and follow up on delinquents.

Tenant Relations

· Actively participate in maintaining good resident and tenant relations in the community.

· Answer questions and resolve complaints from residents.

· Serve as a direct contact for residents, and maintain good relationships with others in the industry.

· Provide the best Resident Services and schedule resident social activities (location varies)

Authorizations

May have a company credit card or Menard's card with an established limit – varies by property and region. Charge accounts in the area may also be authorized. Any charges must have a receipt and must be mailed into the office for reimbursement. If you do not have a receipt we cannot charge the property for the bill.

Supervisory Responsibilities

Maintenance and Caretaker responsibilities are completed

Other Requirements

Some evenings, weekends, and holidays may be required.

Equipment Issued

You will have a company cell phone for the property directly. We expect that you answer the phone in a timely manner and in the proper situation. All phone calls should be responded to within a 24 hour period. Follow up calls with tenants should be done.

You will have a fax line and fax machine – maintaining that it is working; there is toner ink with a backup. Insuring that you are faxing out community contacts monthly.

Community Involvement

Encouraged to belong to and/or serve on committees of local apartment associations, realtor groups, service clubs, chamber of commerce or local merchant associations, charitable giving programs, etc. Encouraged to do some service projects and keep in contact with the local fire and police departments.

Competencies

To perform this job successfully, an individual should demonstrate the following competencies:

Communication

· Oral Communication - Speaks clearly and persuasively in positive or negative situations, gives full attention to what others are saying without interrupting, take time to understand what is being said, effectively expresses ideas and opinions.

· Written Communication - Writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet different audiences, presents numerical data effectively, able to read and interpret written information.

· Customer Service Orientation – When dealing with internal or external customers - Manages difficult or emotional situations, responds promptly to customer needs or requests, solicits customer feedback to improve service, follow through on requests for service and assistance, meets commitments.

· Teamwork & Collaboration - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, supports everyone's efforts to succeed, includes when appropriate and works effectively with all other departments to accomplish company goals.

Organizational Support

· Respect & Diversity - Demonstrates knowledge of Equal Employment Opportunity policy, shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, embraces differences and utilizes those differences to the company's benefit, builds a diverse workforce.

· Ethics & Integrity - Treats people with respect, keeps commitments, inspires the trust of others, works with honesty, integrity and ethically, upholds organizational values, maintains confidentiality.

· Professionalism - Approaches others in a tactful manner, reacts well under pressure, Treats others with respect and consideration regardless of their status or position, keeps emotions under control, focuses on resolving conflict not blaming, maintains confidentiality, accepts responsibility for own actions, follows through on commitments. Represents a professional image while conducting showings and lease signings.

· Organizational Support - Completes tasks correctly and on time, supports organization's goals and values, demonstrates accuracy and thoroughness, looks for ways to improve and promote quality outcomes.

Personal Responsibility

· Responsibility – Know and adhere to all federal, state, and/or local laws as well as company policies and procedures contained in the manuals, handbooks and training provided by SMR or as otherwise communicated (verbally or in writing) to employees.

· Resourcefulness – Understands how to get results, where to find answers to problems, consults a variety of resources in order to accomplish results, able to multi-task.

· Motivation & Enthusiasm - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, positively contribute to overall work environment.

· Adaptability - Adapts to changes in the work environment, manages competing demands, changes approach or method to best fit the situation, able to deal with frequent change, delays, or unexpected events.

· Initiative - Volunteers readily, undertakes self-development activities, seeks increased responsibilities, asks for and offers help when needed.

· Attendance/Punctuality - Is consistently at work and on time, ensures work responsibilities are covered when absent, arrives at meetings and appointments on time.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Education and/or Experience – High School Diploma, or equivalent, is required.

· Driving Requirements – may require a Valid Driver's License if assigned to more than one property.

· Physical Demands – While performing the duties of this job, the employee is regularly required to talk. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with arms and hands. The employee must occasionally lift and/or move up to 10 pounds.

· Work Environment – The noise level in the work environment is usually quiet.

Knowledge/Skills/Abilities

· Language Skills – Ability to read and interpret documents such as lease documents, safety rules, instructions, and procedural manuals. Ability to Ability to speak effectively with customers or employees of the organization.

· Mathematical Skills – Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.

· Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

· Computer Skills – To perform this job successfully, an individual should be computer literate; working knowledge of Outlook, Word, and Excel. Ability to use computer in professional manner is required.

. Background Check – Employment is based on a criminal background check.

Other Duties: Other duties may occur at the direction of agent and shall be a part of the duties and responsibilities.

Oversight: Site managers shall report directly to the assigned Regional Manager.

Job Type: Part-time

Pay: From $22.00 per hour

Expected hours: 25 per week

Benefits:

• Flexible schedule

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $22