Office Assistant/Sales Associate– Mountain City, TN

The Office Assistant/Sales Associate at the Mountain City location supports daily retail and office operations with a strong emphasis on customer service, sales support, and administrative tasks. This position serves as a vital link between customers and the co-op team, ensuring a seamless shopping and service experience while contributing to the store’s success through organization, communication, and product knowledge.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Greet customers, provide assistance, and answer questions about products and services.

• Operate point-of-sale system accurately and efficiently.

• Assist with inventory management, including receiving, stocking, and organizing merchandise.

• Support sales efforts by maintaining product displays and signage.

• Process invoices, returns, and special orders in coordination with office staff.

• Answer phones, direct calls, and provide general administrative support.

• Assist with preparation of daily deposits and basic bookkeeping.

• Maintain cleanliness and organization of both front-of-store and office areas.

• Coordinate with other team members and departments to meet customer needs.

• Help track customer accounts and assist with customer service requests.

• Provide support for seasonal promotions, events, and in-store displays.

• Maintain knowledge of farm supply products and services to better assist customers.

• Follow company policies and safety procedures at all times.

QUALIFICATIONS:

• Strong customer service and interpersonal skills.

• Dependable, organized, and detail-oriented.

• Ability to multitask in a fast-paced environment.

• Comfortable working both independently and as part of a team.

• Basic math and computer skills.

• Familiarity with agricultural products and farm operations is preferred.

• Excellent verbal and written communication skills.

• Ability to follow written and verbal instructions accurately.

• Must have a valid driver’s license with a clean driving record.

EDUCATION/EXPERIENCE REQURIEMENTS:

• High school diploma or equivalent required.

• Associate degree in Business, Agriculture, or related field preferred.

• Two or more years of experience in a retail, office, or farm-related setting is preferred.

• Experience using point-of-sale systems and basic computer applications (e.g., Microsoft Office).

PHYSICAL REQUIREMENTS:

• Ability to freely move around the facility and grounds.

• Ability to repeatedly bend, crouch, kneel, stand, reach, grasp, crawl, walk, lift, push, pull, or climb.

• Ability to operate all equipment safely and properly.

• Ability to lift up-to 50 pounds.