What are the responsibilities and job description for the Guest Services Host position at SMHG MANAGEMENT LLC?
The Guest Services Hosts deliver the highest quality service, accurate resort and local information while stationed at strategic posts throughout the mountain. This position is primarily an outdoor position in inclement weather. The Hosts promote the unique products, services, and mountain features in an engaging and friendly manner. Guest Service Hosts support the ticket office by greeting guests, explaining products, assisting with online purchases, and ticket pick up. Guest Service Hosts can also support the Guest Service desk when available.
Job Title: Guest Services Host
Department: Guest Services
Status: Seasonal PT
Reporting To: Guest Services Manager
Department: Guest Services
Status: Seasonal PT
Reporting To: Guest Services Manager
Key Responsibilities:
Proactively engage guests and deliver exceptional service in the following areas, but not
limited to:
limited to:
- Assist guests with ticket pick up process by providing guidance to guests with the ticket pick up process ensuring a smooth and efficient experience.
- Fully understand online purchase flow utilizing QR codes to provide clear instructions to guests for onsite sales.
- Share in-depth knowledge of resort products, services, mountain wayfinding, current resort and local information including road closures, lift/trail openings/closures and more.
- Greet, educate and support guests at the various mountain features, the online ticket purchase process and solving issues efficiently.
- Immediately report emergencies, accidents, and theft to the appropriate department.
- Implement, promote and embrace Powder Mountain’s Mission, Values and Service Essentials, and policies and procedures.
- Set up and break down ticket line barricades and sandwich board signage
- Take initiative to perform duties which help facilitate operations and maintain cleanliness of your work area.
- Other duties as assigned
Requirements and/or Qualifications:
- Must have worked at Powder Mountain within the last 2 years and be in good standing with previous manager
- Attend annual orientation
- Knowledgeable about Powder Mountain
- Ability to walk the guest through the online purchase process
- Great attitude, positive mindset, and able to adapt to any situation
Physical Requirements- Must be able to perform physical activities such as, but not limited to:
- Full range of body movements
- Bend, reach, push, pull, lift, and carry objects that may be heavy (50 lbs)
- Prolonged periods of standing, walking, bending, and twisting in extreme and inclement weather
- Walk on even/uneven/slippery terrain
- Climb/descend stairs/ladders
Working Environment:
Work is performed outside consisting of extreme temperatures, loud sounds/noises that are distracting, sun and wind exposure, inclement weather (rain, snow, ice), high altitudes (9,000 ft ). Dress accordingly with sufficient base layers.
Company Background
Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.
Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.
Salary : $20 - $21