Guest Services Staff

Description

Resort Hosts strive to continuously provide excellent customer service and the Freedom to ski for our guests.  Hosts are expected to participate with other departments to gain an understanding of all resort layout, products, services, events and promotions to assist our guests in having a great experience.  You will support day-to-day resort operations throughout the base area.  You must be detail-oriented and also open-minded, creative, and excited to bring new ideas to the table in efforts to best serve guests and support the team.  If you’re a fan of skiing, the outdoors, providing fun to others, and staying cool in a fast-paced environment, then you’ll fit right in. This position is great for anyone who loves to ski/snowboard, as we have great perks for our employees to also enjoy our resort and sister resorts throughout the country. Employees also receive discounts. Please see the complete listing of employee perks on our website.

Essential Duties/Functions:

• Successfully perform duties at a minimum of three departments
• Provide direction and information to resort guests
• Parking Support
• Food and beverage support 
• Ticket scanning support
• Rental boot fitting support
• Reloadable card distribution
• Custodial support
• Complete “opening” and “closing” procedures/processes /checklists.

Other Responsibilities: 

• Be willing to jump in and help wherever needed. Provide support to Rental and Ski and Ride School departments with respect to daily operations..
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Skill in Google Workspaces and standard computer interfaces.
• Skill in providing expectation-exceeding customer service to all guests.
• Excellent written and verbal communication with co-workers and guests.
• Demonstrates teamwork, contribution to team objectives, and ability to collaborate with others daily.
• Proven commitment to providing outstanding customer service.
• Ability to maintain professionalism, including during periods of tension or while under pressure.
• Commitment to providing a safe work environment for employees and guests.
• Outstanding work ethic and attendance; willingness to work extra hours, holidays, and weekends.
• Strong personal initiative

Qualifications

Experience/Qualifications:

• 18 years of age or older.
• HS Diploma or equivalent. 
• Basic computer skills 
• Previous customer service experience is a plus
• Previous cashier experience is a plus

Physical Requirements:

• Able to lift up to 30 pounds. 
• Able to stand for long periods of time. 
• Cleaning / Maintaining lodge, department areas such as windows, picking up trash, restrooms, etc.