Product Sales Lead

Powder Mountain is seeking a friendly, polished and professional Product Sales Associate for our 25/26 Winter Season. If you are self-motivated and interested in providing an exceptional experience for our guests, you are a great fit.

Job Title: Product Sales Lead
Department: Guest Services
Status: Seasonal (FT & PT)
Reporting To: Guest Service Manager

Key Responsibilities:

• Assist with the daily operations of Guest Services, ensuring the smooth and efficient functioning of the front desk, ski rental, lessons and other guest service areas.
• Maintain in-depth knowledge of Powder Mountain’s season pass, day pass offerings, rentals, and lesson products.
• Have in-depth knowledge of Powder Mountain and Powder Haven’s terrain.
• Lead and motivate the Guest Services team, ensuring all staff members are knowledgeable, well-prepared, capable of handling guest inquiries effectively and uphold the department's expectations and quality standards.
• Collaborate with other departments, including Retail, Rentals, and Ski School, to coordinate services and ensure a seamless experience for all resort visitors.
• Maintain cross-training in the operation of PUB kiosks and provide assistance to guests in outdoor areas as needed.
• Ensure the delivery of courteous, professional, and prompt service at all times.
• Address and resolve escalated guest complaints or concerns, taking appropriate action to maintain a high level of guest satisfaction, including issuing complimentary tickets, processing cancellations, and providing refunds when necessary.
• Monitor and uphold the cleanliness, organization, and professional appearance of all Guest Services areas.
• Assist in the onboarding and training of new Guest Services staff, providing ongoing coaching and constructive feedback to support performance improvement.
• Ensure all team members are well-versed in safety protocols, resort policies, and customer service best practices.
• Proactively identify opportunities to improve the guest experience, implementing solutions to enhance satisfaction.
• Gather and evaluate guest feedback to provide actionable insights for improving services and resort offerings.
• Willing to cross-train and work in all areas/locations of Powder Mountain
• Maintain a clean workstation and enjoy working in a team.
• Occasionally clear snow and or ice from guest service areas. .
• Other duties as assigned.

Requirements and/or Qualifications:

• Minimum age of 18.
• Be polished, polite, resourceful, and one-step-ahead of the needs of our guests.
• Proficient with computers and point of sale systems.
• Be able to multi-task and efficiently handle competing priorities.
• Cash handling experience.
• Desire to work at 9,000 ft elevation with exposure to inclement weather.
• Reliable transportation, or commitment to using UTA.
• Ability to work, weekends, holiday, evenings, on call.
• Adhere to a flexible schedule with early mornings and late departures.

Physical Requirements- Must be able to perform physical activities such as, but not limited to:

• Full range of body movements
• Reach, push, pull, lift, and carry objects that may be heavy (50 lbs)
• Prolonged periods of standing, walking, bending, and twisting
• Walk on even/uneven/slippery terrain
• Climb/descend stairs/ladders

Working Environment:

Work is primarily performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals. Occasionally exposed to outdoor climate in which team members will be exposed to a variety of temperatures/weather.

Company Background

Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.