Technical Services Administrative Professional

The Opportunity:

The ideal candidate would be excited by the prospect of becoming an integral part of an Administrative Team, actively engaging in projects that support the well-being of SME. As an Administrative Team Member, you will work with the support of our administrative team to enhance, align and drive the effectiveness of initiatives.

Responsibilities:

• Maintain and update laboratory manual software program for all SME labs.
• Maintain digital filing for the Lab per SME's Standards and Guidelines.
• Project assistance.
• Proofreading, formatting, processing, and transmitting documents, with the responsibility of ensuring they follow our company standards.
• Updating Team Member resumes.
• Utilizing multiple software programs to run reports and following up with outstanding items.
• Sending feedback requests to clients.
• Tracking and following up on project requirements. (scheduling, proposals, signed client agreements, safety forms, reports, and change orders)
• Track business expenses; Reconciling credit cards; Assisting with preliminary review of project invoicing; Assisting Project Managers with accounts payable and receivables.
• Coordinating meetings, primarily for internal team members; Arranging travel for field and office team members; Setting up meetings, primarily internally with room arrangement, IT needs, and meals.
• Equipment and Vehicle tracking such as maintenance and recalls; Answering phones and greeting guests; Ordering supplies; Shipping and receiving packages; Back-up Administrative Team Members when they are out of the office; We expect this role to adapt and change as our business grows; Communication with team members will be in several different forms, including phone, email, Microsoft Teams video calls, and in person.

Technical Skills:

The ideal candidate would exhibit the following:

• Experience in an administrative office role.
• Excellent proofreading skills related to word usage, flow, and punctuation.
• Excited to learn new programs/processes/technology and grow professionally.
• Comfortable communicating via phone, text, email, and Microsoft Teams video calls.
• Competency using computer operating systems and current MS Office Suite programs (Word, Excel, Outlook, Teams, and PowerPoint).
• Ability to understand and adapt to change and react productively to frequent interruptions and changing conditions. Also, able to independently focus and work on deliverables requiring ~1-2 hours of dedication.
• Ability to work independently and as a part of a team.
• Ability to reprioritize throughout the day as urgent needs arise.
• Comfortable meeting tight deadlines and adapting to changing project needs with little to no notice.
• Willing to work occasional overtime, weekends, and travel overnight (rare) to meet the needs of the SME team and our clients.
• Ability to work at a desk for long periods of time.

Requirements:

• Has competency using computer operating systems and MS Office Suite programs (Word, Excel, Outlook and PowerPoint).
• Excellent verbal and written communications skills to effectively interact with clients, team members, and supervisors, conveying technical information clearly.
• Strong organizational skills, ability to prioritize, manage workloads, maintain accurate and detailed record-keeping skills, documenting field observations, safety concerns, and problem resolutions.
• Effective interpersonal skills to build rapport with clients and team members, fostering positive working relationships, customer-centric approach to provide excellent service to clients, ensuring their needs and concerns are addressed promptly and professionally.
• Must be able to understand and adapt to change and react productively to frequent interruptions and changing conditions.
• Has a general aptitude for identifying and resolving complex technical problems, utilizing critical thinking and logical reasoning.
• Demonstrates ethical conduct, maintaining confidentiality and ensuring safety and security in all aspects of work, strict adherence to safety protocols and guidelines, fostering a safe working environment for yourself and others.

SME's Core Values:

• Honesty and Integrity
• Respect
• Selfless Service
• Teamwork
• Practical Solutions

Benefits:

At SME, we believe that taking care of our employees is the cornerstone of our success. Our commitment to your well-being goes beyond a job- it is about helping you thrive both personally and professionally. We offer a benefits package that is not simply meeting an expectation, but a key component of your overall job satisfaction. The following list highlights many of the benefits SME offers its employees.

• SME provides Medical, Dental, and Vision after 30 days of employment.
• SME covers the premium cost of medical insurance so that you and your families never have to worry about the costs of healthcare.
• 401k match
• Yearly profit sharing that goes directly into your 401k
• Yearly performance bonuses
• Yearly wage evaluations
• Flexible Spending Account
• Tuition Reimbursement
• Competitive Paid Time Off
• Volunteer Time Off

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.