What are the responsibilities and job description for the Salesforce Project Manager position at Smart IT Frame LLC?
Dear Candidates,
Greetings!
We have a contract role with one of our clients. Kindly find the below details.
Role: Salesforce Techno-Functional Project Manager
Location: Las Vegas, NV (Remote, travel as needed)
Mode: Contract
Salesforce Techno-Functional Project Manager – Field Service & Supply Chain
JD:
We are seeking an experienced Salesforce Technical Functional Project Manager with deep expertise in Field Service Operations and Supply Chain organizations. The candidate will lead end-to-end Salesforce transformation programs, manage cross-functional teams, drive stakeholder engagement, and ensure successful delivery of scalable Salesforce solutions across Service Cloud, Field Service (FSL), Supply Chain, Inventory, Logistics, and Customer Operations domains.
Key Responsibilities:
•Lead Salesforce programs from initiation through deployment and hyper care.
•Manage project scope, schedules, budgets, risks, issues, and dependencies.
•Act as the primary liaison between business stakeholders, product owners, and technical teams.
•Drive requirements discovery workshops and solution design discussions.
•Oversee Salesforce Service Cloud, Field Service Lightning (FSL), integrations, and mobile solutions.
•Collaborate with Supply Chain, Logistics, Inventory, Warehouse, Procurement, and Service Operations teams.
•Manage Agile delivery, sprint planning, backlog prioritization, and releasegovernance.
•Ensure solution quality through testing, UAT, deployment planning, and change management.
•Monitor program KPIs, benefits realization, and adoption metrics.
•Lead vendor management and coordinate offshore/onshore delivery teams.
Required Experience
•10 years of IT delivery experience with 5 years managing Salesforce programs.
•Strong knowledge of Salesforce Service Cloud and Salesforce Field Service (FSL).
•Experience supporting Field Service, Dispatch, Workforce Management, Inventory, AssetManagement, and Supply Chain operations.
•Hands-on understanding of Salesforce architecture, integrations, APIs, middleware, and data migration concepts.
•Experience working with ERP platforms such as SAP, Oracle, Microsoft Dynamics, or similar systems.
•Proven track record managing large-scale enterprise transformation initiatives.
•Strong stakeholder management and executive communication skills.
Technical Skills
•Salesforce Service Cloud
•Salesforce Field Service (FSL)
•Integration Architecture (REST/SOAP APIs)
•MuleSoft or equivalent Integration Platforms
•Data Migration & Master Data Management
•Release & Environment Management
•Agile / Scrum / SAFe Delivery
•Reporting, Dashboards, and Analytics
Domain Expertise
•Field Service Management
•Supply Chain Management
•Inventory Planning and Optimization
•Warehouse Operations
•Procurement and Logistics
•Asset Lifecycle Management
•CustomerService Operations
Preferred Certifications
•PMP, PRINCE2, or equivalent Project Management certification
•Salesforce Administrator
•Salesforce Service Cloud Consultant
•Salesforce Field Service Consultant
•SAFe Agile Certification (Preferred)