What are the responsibilities and job description for the Payment Operations Associate position at Smart IT Frame LLC?
Job Title: Payment Operations Associate (BPO Associate)
Location: Pittsburgh, PA/ Lake Mary, FL (Onsite)
Work Type: Contract/ Full Time
Job Description:
Payment operation associate will support day-to day processing of global payment transaction. The role involves handling payment Repair, exception handling, reconciliation of accounts and inquiries while ensuring timely and accurate processing as per defined SLA and Cutoff.
Role Purpose:
- Well versed with end-to-end payment lifecycle.
- Support day-to-day payment processing (both Inbound and outbound).
- Manage Exception handling across multiple Payment rails including Wires, ACH, and Immediate payments.
- Execute Payment repairs, matching, routing, and inquiry activities to ensure error-free processing.
- Monitor queues, reject and verify payment instructions and remediate within SLA and cut-off timelines.
- Handle inbound matching and reconciliation.
- Enter and verify payment instructions received via approved non-digital channels with dual authorization.
- Route payments to appropriate rails, correspondent banks and internal system.
- Handle client and counterparty inquiries related to payment status, investigation, returns, recalls and provide clear accurate and timely resolution.
Key skill:
- Experience in Payment Processing or Operation.
- Knowledge of Swift Payment, ISO22022 MX messages and basic payment formats.
- Understanding of SLA and Cutoff times.
- Operations will support various regions across the globe. Understanding of payments related regulations is desired, but not mandatory for Associate level.
- Good verbal and written communication skills.