What are the responsibilities and job description for the Application Support with ServiceDesk position at Smart IT Frame LLC?
Dear,
Greetings from Smart IT Frame, Hope you are doing well!!!
Smart IT Frame specializes in enabling you with your most critical line of resources. Whether it’s for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in emerging technologies, we have provided global technology workforce solutions in North America, Canada & India. We take pride in delivering specialized talent, superior performance, and seamless execution to meet the challenging business needs of customers worldwide
Position: Application Support with ServiceDesk
Location:11401 Lamar Avenue, Overland Park, KS 66211, United States (Onsite)
Hiring Mode: Contract
This will be 2nd shift and occasional on call for P1 / P2
Job description
Technical Skills Required as mandatory (4 skills from below):
- Experience installing, configuring or supporting Microsoft Office, Bluebeam, Adobe and Engineering Applications.
- Strong troubleshooting skills across applications, databases, and hybrid cloud environments
- Proven experience managing Severity 1/Severity 2 incidents, driving RCA, and ensuring rapid restoration of service
- Strong command of ITIL processes (Incident, Problem, Change, Knowledge Management)
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Issue tracking and reporting using tools
Job Description
- 5 to 8 years' experience in an Application Support role AMS in Engineering domain (Application Maintenance and Support)
- Experience installing configuring or supporting Microsoft Office Bluebeam Adobe and Engineering Applications
- Strong troubleshooting skills across applications databases and hybrid cloud environments
- Proven experience managing Severity 1Severity 2 incidents driving RCA and ensuring rapid restoration of service
- Strong command of ITIL processes Incident Problem Change Knowledge Management
- Advanced execution capabilities and ability to adjust quickly to changes and reprioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that nonIT staff can understand
- Issue tracking and reporting using tools
Technical Skills Required as mandatory 4 skills from below
- Bluebeam
- Adobe Suite
- Microsoft Office
- Autodesk Applications
- Bentley Applications
- Basics of SQL
- Basic understanding of CAD Applications
- HQMS
- Clarity
- Production Support Focus