What are the responsibilities and job description for the Service Manager position at Sloan Implement?
Position Specifics:
Reports To: Store Manager
Supervises: Service Department
FLSA Code: Exempt
Purpose:
Manages service department operations, personnel, and equipment to ensure customer satisfaction and financial success of department. Fields customers questions and inquiries in relation to equipment repair and services provided by the company. Utilize technology to troubleshoot problems and provide assistance to customers.
Responsibilities:
- Develop, communicate, and monitor service department processes to ensure uniformity and aid in achieving customer satisfaction
- Monitor service department financials (profit and expense) and ensure that department’s budget and goals align with company objectives
- Promote and support different services provided and marketed by the company (inspections, maintenance programs, etc.) to customers to meet service department goals
- Work with service clerk to submit and process warranty claims/product improvement claims within required timeframe to receive maximum credit
- Schedule and assign work orders and job areas to technicians according to their skill and knowledge
- Review work orders for completeness and accuracy before billing to customer
- Monitor open work orders and see that they are properly completed and billed in a timely fashion
- Assist customers with questions and inquiries in regard to scheduling services and equipment repairs
- Work closely with parts and sales departments to meet customer needs
- Ensure that all tools, equipment, and vehicles are in safe and working order
- Coordinate and support customer clinics, employee training, and other promotional events
- Monitor staffing needs and communicate with HR department and Store Manager in terms of new hires and employee relations
- Provide employee development activities and support company provided training
Job Requirements:
- 3 years experience in Service Department operations
- High School Diploma or equivalent experience
- Ability to use desktop applications such as Microsoft Office, internet functions, and dealer business system
- Basic understanding of financial principles relative to Service Department operations
- Familiar with John Deere and competitive products
- Excellent written and communication skills
- Excellent customer service skills
- Ability to speak effectively to individuals and groups
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends
- Valid driver’s license with good driving record
- Must maintain a good driving record in compliance with company Motor Vehicle Records criteria throughout employment
Full-Time Benefit Packages:
- Paid Holidays & Vacation Time
- Health, Vision, & Dental Insurance
- Life Insurance
- 401K Plan with Company Match
- Routine Performance & Pay Reviews
- Flexible Spending Account (FSA)
- Safety Equipment Allowance
- Company Provided Uniforms
All benefits subject to change.
Pay Information:
The salary pay range for this position is $65,000 to $100,000. This reflects a reasonable estimate of the targeted base salary for this role. Based on factor such as geographic location and candidate qualifications, actual base pay is determined when an employment offer is made.
In Season Hours: Monday-Friday 7am-5pm, Saturday 7am-12pm OR 7am-3pm (rotation determined by store)
Off Season/Winter Hours: Monday-Friday 7am-5pm
*In Season Hours may be extended during peak seasons (planting, harvest, or any other peak selling season) to meet the needs of the store. Extended Hours are determined by the needs of the store and subject to change. *
*Off Season Hours are from November-March. Start and end date to winter hours is dependent on year and subject to change. *
Salary : $65,000 - $100,000