Product and Technology Support Specialist

Position Specifics:

Reports To:  Store Manager and Product Support Manager

Supervises:  None

FLSA Code:  Exempt

Summary:

Position requires self-motivated person driven to succeed.   Position provides ample freedom to develop relationships with customers and become an integrated partner/advisor in his/her business.  Position encourages development of new and aggressive ways to promote Sloan Implement and the services and products we sell.  Position demands working as a team with all Sloan Implement departments and employees in the best possible way to positively impact our customers and Sloan Implement.  Position requires a helpful and patient personality willing to go the extra mile for our customers and Sloan Implement.

Depending on experience, a six month to one-year training program at our Atwood, IL location may be required.  

Purpose: 

Provides agronomic solutions and support for the sale and use of John Deere Agriculture Management Solutions (AMS) equipment.  Works with all dealership departments to sell and support precision farming products to producers in their trade area.  

Responsibilities:

1. Leads the organization in the sale of Precision Farming Products offered through John Deere
2. Knows and uses company provided systems and tools to follow a defined sales process
3. Manages the adoption of new technology and product offerings
4. Creates and executes a John Deere Agriculture Management Solutions (AMS) Marketing Plan to educate customers on the different products and services provided by the company
5. Conducts preseason on-farm customer training as well as in-field start-ups and troubleshooting
6. Provides support for advanced customer training (including desktop software and data management products) offered through John Deere
7. Responds to customer inquiries and provides troubleshooting over the phone, through remote support, or in person
8. Manages customer follow-up processes and customer satisfaction issues related to the AMS product line
9. Serves as the internal and external dealership technical specialist relative to the entire AMS product line
10. Identifies, develops, and leads training opportunities to educate customers and dealership employees on AMS products 

Job Requirements:

1. Associates degree in Agronomy, Agriculture Business, or Agriculture Mechanization or equivalent experience
2. 1 years of experience in an agriculture-related role
3. Excellent driving record with a valid driver’s license (checked via insurance company)
4. Must maintain a good driving record in compliance with company Motor Vehicle Records criteria throughout employment
5. Knowledge of database software and computer application systems
6. Ability to work flexible hours
7. Ability to use standard desktop load applications such as Microsoft Office and internet functions
8. Ability to speak and write effectively one-on-one and within a group

Full-Time Benefit Packages:

1. Paid Holidays & Vacation Time
2. Health, Vision, & Dental Insurance
3. Life Insurance
4. 401K Plan with Company Match
5. Routine Performance & Pay Reviews
6. Flexible Spending Account (FSA)
7. Safety Equipment Allowance
8. Company Provided Uniforms

All benefits subject to change.