Sr. Helpdesk Support Consultant - Need 12+ Years

Greetings from Sligo Software Solutions, Inc. !!

This is Vikram from SLIGO. We have an urgent requirement for Sr. Helpdesk Support Consultant position with our client.

Title : Sr. Helpdesk Support Consultant

Location : Menands, New York

Duration : 30 Months

Client : NY State - Department of Health

Job ID: SLG - 19 - 11435

Respond by: 12/12/25 5:00 PM

Description

Provide for IT support for the Health Commerce System (HCS) supporting users with authentication and login issues. They will prepare documentation and conduct formal/informal training sessions to effectively transfer knowledge. These are critical to keep running the MAPP, MDDS, and UASNY application integration with the HCS.

Duties

• Perform Tier 2 Level support for Health Commece System (HCS).
• Log and track support tickets.
• Create, review, and updated user support documentation.
• Provide quality assurance testing for core HCS applications used by HCS users.
• Assist in training and support efforts.
  
  

Mandatory Requirements

• Experience (12 Years)
• Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
  
  

Requirements

• This is an 100% Onsite.
• 84 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.
• 36 Months experience of reviewing and enforcement of Security compliance policy and procedure.
• 36 months experience documenting/writing training materials.
• 36 Months developing and delivering employee training materials.
• 36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.
• 36 months experience lifting up to 25 lbs. of equipment and running cable over and under furniture.
• 36 Months experience using Ticket tracking systems (ITSM, Redmine, or equivalent).
• Résumé
• Copy of Candidate Identification (i.e., Driver’s License/Green Card/Visa and Passport if applicable)
• Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)
  
  

Thanks & Regards

Vikram Naidu

Sr Talent Acquisition

Sligo Software Solutions Inc.

vikram.teja@sligosoft.com

www.sligosoft.com