What are the responsibilities and job description for the Helpdesk Technician position at AGi Mission Support?
The foundational purpose of AGi is to provide quality high-tech information technology services, employ experienced technical personnel, and satisfy all customer requirements on time at a competitive price. We believe that people are our most valued resource, both clients and employees. We understand the necessity of matching just the right person and the right technological solution to job requirements and work environment. We specialize in integration design and information management systems, as well as the placement of highly skilled and motivated personnel.
Job Description
AGi Mission Support, Inc is seeking a Help Desk Technician.
Roles & Responsibilities:
- Identify, research and resolve the most complex technical problems
- Responds to telephone, email and on-line requests for technical support
- Documents, tracks and monitors problems using applicable systems and tools
- Coordinates with others technicians and the government specialists to resolve Tier 2 and 3 issues
- Responsible for the resolution of escalated issues of higher difficulty.
- Attend and participate in desktop support staff meetings or other meetings within government agency as a representative of the desk top team, as required.
Qualifications
- Three (3) plus years' experience managing an enterprise help desk and utilizing IT Service Management tools.
- Must be able to interface with individuals at all levels of the organization and communicate effectively, both verbally and in writing.
AGi Mission Support Services, Inc. is an Equal Opportunity Employer (EOE): Minorities, Women, Veterans, and those with Disabilities.