What are the responsibilities and job description for the Sr. Helpdesk Support Consultant position at Sligo Software Solutions Inc.?
Greetings from
Sligo Software Solutions, Inc.
This is
Vikram
from SLIGO. We have an urgent requirement for
Sr. Helpdesk Support Consultant
position with our client.
Title
: Sr. Helpdesk Support Consultant
Location
: Menands, New York
Duration
: 30 Months
Client
: NY State - Department of Health
Job ID:
SLG
Respond by:
12/12/25 5:00 PM
Description
Provide for IT support for the Health Commerce System (HCS) supporting users with authentication and login issues. They will prepare documentation and conduct formal/informal training sessions to effectively transfer knowledge. These are critical to keep running the MAPP, MDDS, and UASNY application integration with the HCS.
Duties
- Perform Tier 2 Level support for Health Commece System (HCS).
- Log and track support tickets.
- Create, review, and updated user support documentation.
- Provide quality assurance testing for core HCS applications used by HCS users.
- Assist in training and support efforts.
Mandatory Requirements
- Experience (12 Years)
- Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
Requirements
- This is an 100% Onsite.
- 84 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.
- 36 Months experience of reviewing and enforcement of Security compliance policy and procedure.
- 36 months experience documenting/writing training materials.
- 36 Months developing and delivering employee training materials.
- 36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.
- 36 months experience lifting up to 25 lbs. of equipment and running cable over and under furniture.
- 36 Months experience using Ticket tracking systems (ITSM, Redmine, or equivalent).
- Résumé
- Copy of Candidate Identification (i.e., Driver's License/Green Card/Visa and Passport if applicable)
- Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)
Thanks & Regards
Vikram Naidu
Sr Talent Acquisition
Sligo Software Solutions Inc.