What are the responsibilities and job description for the Customer Relationship Manager position at Sligo Software Solutions?
This is Deepika from SLIGO. We have an urgent requirement for Customer Relationship Manager position with our client.
Job Title: Customer Relationship Manager
Location: Richmond, VA
Working: Hybrid (2 days Onsite)
Duration: 7 Months
Candidate must be local to Richmond, VA
Open for an Onsite interview
Previous experience with State of VA. will be a great PLUS
About the Role
Position specific responsibilities and duties will include, but not limited to:
• Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
• Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
• Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
• Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
• Responsible for building and maintaining relationships with assigned business partners.
• Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
• Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
• Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
• Managing escalations related to technology procurements, projects and service delivery requests.
• Identifying, championing, and communicating customer needs.
• Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
• Support continued compliance with VDOT and VITA policies, standards, and guidelines.
Desired Skills to Partner with Districts:
• Bachelor's degree or six (6) years or more of related experience. (6yrs)
• Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs)
• Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs)
• Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)
• Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)
• Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)
• Ability to connect strategy to execution; Strategic thinker. (10yrs)
• Experience in Product Line planning, development and management. (10yrs)
• Understanding of VDOT's Organization Structure to include Districts and Central Office.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Bachelor’s degree or six (6) years or more of related experience in a role within Information Technology.
Required
6
Years
Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements)
Required
5
Years
Strong communication skills in writing, speaking and presenting with leadership of all levels.
Required
10
Years
Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power.
Required
10
Years
Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations.
Required
10
Years
Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions.
Required
10
Years
Ability to connect strategy to execution; Strategic thinker.
Required
10
Years
Experience in Product Line planning, development and management.
Required
1
Years
Understanding of VDOT's Organization Structure, how VDOT and VITA interact.
Desired
3
Years
BRMP Certification
Highly desired
0
Deepika Pagalla
Senior Talent Acquisition Specialist
Sligo Software Solutions Inc.
deepika.pagalla@sligosoft.com
www.sligosoft.com