IT Customer Relationship Manager

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor.

Customer Relationship Manager

Contract: 1 year

Hybrid: 2 days a week with 3 remote

Local Candidate Only

Richmond, VA

Responsibilities:

• Meeting with and communicating directly with leadership up to the Executive level on a routine basis.

• Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.

• Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.

• Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.

• Responsible for building and maintaining relationships with assigned business partners.

• Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.

• Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.

• Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.

• Managing escalations related to technology procurements, projects and service delivery requests.

• Identifying, championing, and communicating customer needs.

• Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.

• Support continued compliance with policies, standards, and guidelines.

Required Skills:

• Bachelor's degree or six (6) years or more of related experience. (6yrs)

• Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs)

• Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs)

• Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)

• Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)

• Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)

• Ability to connect strategy to execution; Strategic thinker. (10yrs)

• Experience in Product Line planning, development and management. (1yrs)

• Understanding of Organization Structure.

TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.