What are the responsibilities and job description for the IT Desktop Support Technician - New Brighton, Minnesota -(Freelance / On-Call / On-Demand) position at Sky Systems, Inc. (SkySys)?
Job Description:
Job Title: IT Desktop Support Technician
Job Type: Freelance / On-Call / On-Demand
Location: New Brighton, Minnesota
Important Note: This is a freelance, on-call, and on-demand role. There are no guaranteed weekly hours and it is not a 40-hour-per-week position. Work will be assigned only as business needs arise, and the technician must be available to respond when support is required, including short-notice assignments.
Technical Requirements:
Minimum 3 years of strong hands-on experience providing IT infrastructure field support, including troubleshooting hardware, software, and operating system issues while complying with hardware warranty and security requirements.
Experience installing, troubleshooting, and repairing desktops, laptops, printers, and other computer peripherals, as well as resolving desktop application issues.
Basic understanding of enterprise LAN and WAN concepts.
Ability to perform Smart Hands support based on instruction-driven tasks at customer sites.
Ability to lift and move IT equipment up to 50 lbs.
Strong expertise in desk-side support and PC break/fix, including basic administration of:
Windows OS
macOS / Linux (preferred)
Working knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
Smart Hands support for hardware including (but not limited to):
Monitors, keyboards, mice
Printers, scanners, fax machines
Routers, wireless routers, switches, firewalls
Racks, cabinets, and patch panels
Ability to troubleshoot network and cabling-related issues using logical and deductive reasoning.
Experience in repeat call analysis, problem management, and implementing preventive actions.
Familiarity with ticketing tools such as ServiceNow, Remedy, or similar systems.
Excellent written and verbal communication skills with clients, users, and management.
Ability to manage deadlines, take ownership of tasks, and work with urgency.
Associate Degree in Electronics and/or CompTIA A certification preferred.
OEM certifications (Dell, Lenovo, Toshiba, etc.) are a plus.
Non-Technical Requirements:
Strong customer service and customer management skills.
Clear and professional oral and written communication.
Ability to interact with customers at all organizational levels.
Self-driven, result-oriented, and passionate about IT support work.
Ability to work independently or as part of a team with minimal supervision.
Must be flexible and available to support on-call and short-notice assignments.
Employment Summary:
Freelance / On-Call / On-Demand
No guaranteed hours
Assignments provided strictly based on business needs