What are the responsibilities and job description for the L2 VIP Desktop Support Engineer (Backfill/Secondary Support) position at Sky Systems?
Job Title: EUC IT Desktop Support Technician (VIP) - Backfill/Secondary Support
Job Type & Location:
Technical Requirements:
Job Type & Location:
- Type: Onsite (2 days a week Support). The resource selected will be required to go onsite whenever the primary engineer is on a planned or an unplanned leave.
- Location: 26555 Northwestern Hwy, Southfield, MI 48033, United States
Technical Requirements:
- Minimum 2–3 years of strong experience providing IT Infrastructure field support to VIPs or working in a VIP-based environment, including:
- Troubleshooting hardware, software, and operating system issues
- Resolving issues without impacting/violating hardware warranties or customer security compliance requirements
- Experience in:
- Installing and troubleshooting desktops, laptops, printers, and other computer peripherals
- Resolving desktop application issues
- Basic knowledge of enterprise LAN/WAN setups and concepts
- Ability to perform smart hands activities under guided instructions
- Ability to lift/move computer equipment up to 50 lbs
- Expertise in desk-side support and PC break/fix
- Basic administration of Windows OS, with MAC/Linux OS preferred
- Working knowledge of:
- TCP/IP networking
- DNS, DHCP, VPN, RDP
- Smart hands support for peripheral and networking hardware, including but not limited to:
- Monitors, keyboards, mice, printers, fax machines, scanners
- Routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels
- Ability to troubleshoot systems and networks using sound deductive reasoning
- Including end-user network cabling issues
- Experience with:
- Repeat call analysis and developing preventive actions
- Problem management
- Proficiency with ticketing tools such as ServiceNow, Remedy, etc.
- Excellent written and oral communication skills with clients, management, and peers
- Ability to work with deadlines and deliver tasks on time
- Proactive ownership with a sense of urgency
- Preferred Qualifications:
- Associate Degree in Electronics
- CompTIA A Certification
- Other vendor certifications from OEMs (e.g., Dell, Toshiba, Lenovo, Client)
- Strong customer management skills
- Excellent oral and written communication abilities
- Ability to interact with customers at various organizational levels
- Driven, results-oriented, and passionate about the work
- Ability to work independently or collaboratively as part of a team
- Capacity to complete tasks effectively with minimal supervision
- Flexibility to work varied schedules as needed