What are the responsibilities and job description for the Desktop Support Technician L2 US position at Excis Compliance ltd?
WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT TROY, MICHIGAN USA!
Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
What You'll Do:
- Provide onsite and remote support for Windows and Apple laptops/desktops (iMac) including installations, moves, additions, and changes; troubleshoot and resolve issues on Windows, macOS, and mobile devices; support executive/VIP users and perform AV system health checks.
- Manage hardware refreshes, warranty repairs, equipment redeployment, printer installation, configuration, and break/fix support; oversee inventory, asset tagging, depot operations, and coordinate equipment shipments, returns, and asset reclaim.
- Maintain asset management systems and provide weekly inventory/outflow reports; collaborate with external vendors for hardware repairs and field dispatch; ensure all service requests and incidents are tracked, resolved timely, and comply with internal standards and policies.
What You Need:
- 3–5 years of experience in IT support roles with proficiency in Windows 10, macOS, Microsoft Office Suite, imaging and deploying Windows OS, and understanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking).
- Experience supporting networked printers, AV systems, asset management, and inventory tracking, combined with outstanding customer service and interpersonal communication skills.
- Strong organizational and multitasking abilities, ability to lift and move equipment up to 50 lbs, valid driver’s license, and access to a personal vehicle.
- Preferred experience in the automotive manufacturing industry, MCP and/or A Certifications, and background in help desk or call center environments.
- Skilled in spreadsheet and reporting tools, strong written documentation and reporting abilities, and experience supporting executive-level users.
Why Join Us?:
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Troy, Michigan and be at the forefront of IT support excellence!